Grok Bot computer frozen ~5 days, Android only, Reset hangs, no Update/Recover option, emails unanswered

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

My Grok Bot’s backend computer has been frozen for about 5 days. All my bots say they can’t use the computer because it’s frozen: commands, screenshots and the browser hang for several minutes and then fail.

I only use Grok Bot on an Android phone. Under Settings > Bot > Bot Computer the only option is Reset Computer. There’s no Update or Recover option. When I press Reset it hangs or does nothing, and I’ve tried it many times.

I’ve emailed [email protected] every day for 5 days and haven’t had a reply from a person. The official status page shows everything as operational.

Please unstick or reprovision my bot computer on the backend, and keep all my bots, files, logins and routines. Please don’t wipe it with a Reset.

Steps to Reproduce

Support ticket T-I66534

Operating System

Other

Version Information

Support ticket T-I66534

For AI issues: which model did you use?

Support ticket T-I66534

For AI issues: add Request ID with privacy disabled

Support ticket T-I66534

Additional Information

Support ticket T-I66534

Does this stop you from using Cursor

Yes - Cursor is unusable

7

Hey @Aberry, sorry for the silence on your emails. We’re looking at your computer on our side now, and I’ll follow up by email with next steps.

In the meantime, please hold off on more resets. Reset keeps your saved bots, files and logins, but it won’t clear this one. And you’re not missing a setting: Reset is the only option on the Android Bot Computer page.

8

Ok thanks. I appreciate you looking, it’s been 5 days without access