Grok Bot: computer not set up + Reset failed

Support Bug Reports
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Hi,

I’m having an issue with Grok Bot.

  • Account email: [email protected]
  • Subscription: Premium
  • Grok and Cursor accounts are linked
  • Privacy Mode is set and saved
  • Error: “Your computer isn’t set up. Grok Bot can’t set up a computer for this account yet.”
  • When I try Reset Computer, I get: “Reset failed. The reset couldn’t finish. Grok Bot’s computer may be in a partial state”

I’ve already tried:

  • Setting Privacy Mode
  • Quitting and restarting the app
  • Retry multiple times
  • Reset (failed)

Please help.

Steps to Reproduce

  1. Open Grok Bot
  2. See “Your computer isn’t set up”
  3. Go to Settings > Computer and try Reset Computer
  4. Get “Reset failed” error

Operating System

Windows 10/11

Version Information

Grok Bot desktop app (latest version)

Does this stop you from using Cursor

No - Cursor works, but with this issue

4

Hi @amir_amir!

Can you check again? You should have a healthy box now.

9

Hi Colin,
I checked again and restarted the app, but I still get the same error:
“Your computer isn’t set up. Grok Bot can’t set up a computer for this account yet.”
When I try Reset Computer, it still fails with: “Reset failed. The reset couldn’t finish. Grok Bot’s computer may be in a partial state”
I have both a Cursor Pro account and a Grok Premium account, and they are linked. I still cannot use the Grok Bot app.
Please help.

10

@amir_amir I’ve checked again the box looks healthy, can you give it one more try?