Grok Bot computer Offline since Nov 8, Update never completes, repeated resets, browser now hangs (ticket T-J64440)

Support Bug Reports
1

My Grok Bot computer has been broken since about Nov 8, 2026, and my email ticket T-J64440 has gone quiet.

What I’m seeing:

  • The computer shows Offline in the app.
  • Update Bot’s Computer never completes.
  • There have been repeated resets that wiped files and saved logins, most recently around 9:56 AM ET today (Nov 12).
  • The browser on the computer now hangs, so my bots can’t do any browser work.

What I’ve done: Per support’s Nov 9 advice, I’ve stopped pressing Reset or Update. My last email to support was Nov 11 at 6:41 PM ET with no reply.

What I need: A server-side, data-preserving restart like the one staff did for T-J61050 and T-J53687. My business runs on these bots and I’m blocked. Could someone from staff (Colin or mohitjain) take a look?

Thanks, Scott

3

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
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Steps to Reproduce
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  1. …
  2. …
  3. …

Expected Behavior
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Screenshots / Screen Recordings
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Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
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For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…

Additional Information
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Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

16

Hey @Scott_Garretson, your computer is back online as of about 4 PM ET today, and the rebuild you started from your phone around 4:30 PM ET completed too.

It was stuck because each rebuild ran out of room while copying your saved files back. It now has a larger disk so the copy could finish, but that extra space is temporary, so please trim what’s stored on the computer in the meantime. The total size isn’t the problem (about 27 GB). It’s the number of files, roughly 1.8 million. Deleting folders full of small files you don’t need (dependency folders, caches, old project copies) helps the most, and your bots can find the largest ones for you.