Launch grokbot on OSX cant connect to groks computer.
Ive tried:
The desktop client throws the following errors:
There is a connection issue somewhere but I cant find it. Anyone faced/solved this?
Hi there!
We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.
To help us investigate and fix this faster, could you edit your original post to include the details from the template below?
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agent about in your terminalIDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......
CLI:
CLI Version 2026.01.17-d239e66
For AI issues: which model did you use?
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For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…
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I have had intermitted issues the last two days. GrokBot simply stops working while in a conversation. Currently it is not responding on my MBPro (AppleM5, Golden Gate 27.0) and will not connect through my iPhone GrokBot app as well. This had never occured before GoldenGate was installed
Hey, thanks for the detailed report, and sorry it took so long to diagnose the network issue.
This isn’t a network issue on your Mac, so VPN, antivirus, and reinstalling wouldn’t have helped. The cause is access: the account you’re signed into has already used up its free trial for Grok Bot, and it doesn’t have access to Grok Bot right now. Because of that, our servers reject the app’s requests, and the desktop app shows it as “Can’t reach your computer” and failed Reset/Recover attempts. The wording is misleading and we’re tracking this issue.
To start working again, you need a plan that includes Grok Bot: any paid individual Cursor plan, Cursor Teams, or a linked eligible SuperGrok subscription. The access matrix is here: Plans and billing | Cursor Docs. After you subscribe, fully quit Grok Bot from the menu bar icon, reopen it, and sign in with the same account.
Until access is restored, don’t click Reset/Recover. They won’t work while the account doesn’t have access to Grok Bot.
If you have a paid Cursor plan or SuperGrok on a different account, tell me which email it’s under and I’ll check.
@GolfCarter, yours looks like a different case. It worked before and now drops intermittently on both Mac and iPhone. To avoid mixing issues, please start a separate thread and include the Grok Bot version, your macOS version, and the Request ID from the failing session. That’ll help us look into it faster.
Yeh I have been trying to upgrade thats what triggered the issue in the first place. Cursor have said - Those screenshots show Reset failed with a partial computer state, then Grok Bot stuck on trouble connecting, so this needs a teammate to inspect the computer state on the account.
So upgrading seems to be irrelevant right now
Hey, let’s tie this together. This isn’t two different issues, it’s one.
“Reset failed / partial computer state” and “no access / needs upgrade” are the same root cause. If your account doesn’t have active access to Grok Bot, the server rejects all computer requests. That’s why Reset/Recover consistently fail, and it shows up as a “stuck” or “partial” computer state. So the upgrade is relevant. Until access is active, you can’t rebuild the computer cleanly, and any teammate inspection will hit the same wall.
Order is: access first, then a clean rebuild.
A couple questions so I can understand where you are right now:
Did the upgrade actually complete? On the account adam.abb***.com (or another one, tell me which), do you now have an active paid Cursor plan or a linked eligible SuperGrok subscription?
For the second case, we need the Request ID from a failing session after access became active. Privacy Mode must be off. With that Request ID, the team can look up the computer state on the account.
And like I said above, until access is active, don’t hit Reset/Recover, they won’t work. Let me know the answers to the points above and we’ll get it sorted.