Issue with Cursor AI Pro functionality on a second computer

Support Help
1

I’m using Cursor AI Pro for coding, and I paid for the subscription two days ago. It works perfectly when I use it on my home computer, but when I log in with the same account on a different computer at my workplace, it doesn’t work.

At home: When I type a comment inside -->, it recognizes and automatically writes the code for me.

At work: Cursor doesn’t respond when I type a comment inside -->. I checked my account, and it still shows the Pro status, along with the remaining usage limits.

Could you help me resolve this issue?

2

Hi @phong-ssk

Please check if VPN, Zscaler, or a firewall is being used on another computer. Corporate environments often have restrictions in place. Also, try disabling HTTP/2 in Cursor’s settings. You can find more details here:

2 Likes
3

Also, please check if Cursor Tab is enabled.

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1 Like
Why my cursor editor can't do auto completion?
4

Many thanks for sharing your experience! I reinstalled, and it worked! Next time, I’ll follow your advice.