I switched from the free version to Pro on September 20. Payment is by credit card. I have also paid, but it appears that I am still on the free version. What should I do?
Hi @isibashi
Try signing out of your Cursor account and signing back in. Make sure you’re using the correct email address:
Thank you for your reply.
I have tried logging out, logging in, and reinstalling, but the situation remains the same.
I also get an error message when I try to start it.
Can you show the error?
Thank you for your reply.
I am sending you a screen capture.
It is written in Japanese and it says the following from the top
(Maybe the file is not attaching properly.)
The window is not responding.
Please wait until the window re-opens or closes.
Please open it again.
Please close it.
Keep waiting.
Do not restore the editor.”
I click “Open again” and get the same message.
If you repeat this several times, the page will open, but as you work on it, it will freeze and you will get the same message again.
Selecting “Close” closes the editor, and selecting “Continue Waiting” puts you in the same state as “Open again.
Try reinstalling Cursor by following these instructions.