I used the cursor for the free period, and it expired, I made the payment, but even after some time it didn’t update my account and it still says I’m free, how can I solve it?
Same thing happened to me this morning. Bought PRO, can see the payment on my card, but no record of the subscription inside of Cursor. Logging in and out / restarting is no help
I was able to get a response by emailing [email protected]
Did you manage to solve it? How long did it take for you to receive a response?
Hey, try logging out of Cursor and logging back in. Also, make sure you’re logged into the correct account.
This didn’t work for me either, and the email is correct 
Please send an email to [email protected], and our managers will help you.
They replied within 15 min. Fixed sometime in the past hour, though I didn’t hear details about what the issue was. Hope yours is resolved soon.
I have the same problem, it has not been fixed for 2-3 hours, I sent an e-mail and there was no reply, Pro appears on the website and it says upgrade to Pro in the application.
It was resolved by email, there was a problem with my account synchronization. Thank you all
I’ve logged out many times but it didn’t work
User is unauthorized
Request ID: ce47b1fb-8cc2-4064-b014-4433f893b6e1
i have same problem also.
Same problem. Logged out many times but still doesn’t sink. Dropped an email at [email protected]
Same problem. My account still reflects the status as “Pro Trial” with “12 days remaining,” which should not be the case following the payment. [Problem resolved] → [email protected]
@ConstantTime Please drop us an email at [email protected], and the team will be happy to help here!
@danperks
Hi, I paid for Pro four hours ago, I have logged out and back in multiple times, and written to [email protected] and still don’t have Pro access. It shows me as being over my Free quota.
Any help would be much appreciated 
[resolved] – now have Pro access, thanks!
I am having the same issue, I’ve emailed [email protected] but haven’t heard back yet
I have the same problem. I tried log out and log in w/github but it didn’t work. I sent email but it’s not resolved yet.