Pro not syncing?

I used the cursor for the free period, and it expired, I made the payment, but even after some time it didn’t update my account and it still says I’m free, how can I solve it?
:sweat:

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Same thing happened to me this morning. Bought PRO, can see the payment on my card, but no record of the subscription inside of Cursor. Logging in and out / restarting is no help

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I was able to get a response by emailing hi@cursor.com

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Did you manage to solve it? How long did it take for you to receive a response?

Hey, try logging out of Cursor and logging back in. Also, make sure you’re logged into the correct account.

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This didn’t work for me either, and the email is correct :expressionless:

Please send an email to hi@cursor.com, and our managers will help you.

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They replied within 15 min. Fixed sometime in the past hour, though I didn’t hear details about what the issue was. Hope yours is resolved soon.

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I have the same problem, it has not been fixed for 2-3 hours, I sent an e-mail and there was no reply, Pro appears on the website and it says upgrade to Pro in the application.

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It was resolved by email, there was a problem with my account synchronization. Thank you all

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I’ve logged out many times but it didn’t work

User is unauthorized

Request ID: ce47b1fb-8cc2-4064-b014-4433f893b6e1

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i have same problem also.

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Same problem. Logged out many times but still doesn’t sink. Dropped an email at hi@cursor.com

Same problem. My account still reflects the status as “Pro Trial” with “12 days remaining,” which should not be the case following the payment. [Problem resolved] → hi@cursor.com

@ConstantTime Please drop us an email at hi@cursor.com, and the team will be happy to help here!

@danperks
Hi, I paid for Pro four hours ago, I have logged out and back in multiple times, and written to hi@cursor.com and still don’t have Pro access. It shows me as being over my Free quota.
Any help would be much appreciated :grinning:
[resolved] – now have Pro access, thanks!

@danperks

I am having the same issue, I’ve emailed hi@cursor.com but haven’t heard back yet

I have the same problem. I tried log out and log in w/github but it didn’t work. I sent email but it’s not resolved yet.

Hey @jsk25 and @furkan

It looks like everything is fine on our end, are you still facing some issues here?