I have encountered some issues related to purchasing
I subscribed to the monthly plan for Cursor on the website, and I received a notification of credit card charge. However, when I logged in to the website to check my account information, it still shows the free plan
I don’t know where the problem occurred. Could you please help me confirm it as soon as possible?
What information do you need me to provide?
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I’ve also got this issue. Have tried upgrading to Pro twice, paid twice, but it’s still on free plan.
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Have you contacted the website staff to provide feedback on this issue? Have they given any response?
No not yet, I thought I’d try the forum first.
I am having the same issue. Tried upgrading with no success. I got a charge on my credit card, but no emails from stripe or cursor either.
I’m facing the same issue, my credit card is charged but no confirmation from cursor
Okay, now the number of victims has reached four. I have updated the topic of my post
this should work now!
Yes, I have confirmed my account information and the issue has been resolved
Thank you very much for your prompt handling and response
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i have the same trouble, i paid 20$ but it didn’t work.
could you help me handly
mind sending an email to [email protected] with the email you used to sign up?
Apologies about this, we had some server issues yesterday that impacted upgrading among other things.
@VinkySimon @ron @ODazai @ashutoshb09 @leidi3 If you or anyone else is still having this issue, please let us know.
If you haven’t already been refunded, can you ping your email to [email protected]? Certainly want to refund you for the trouble caused here.
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Thanks Truell, no dramas, I’ll reach out via email re. the double charge.
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Hi, @truell20
My account has already been upgraded, and I really like the Cursor software, so I don’t need to submit a refund request
Thank you for your help
Same issue here.
hey! i’ve answered the email!
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Hey this is the issue I was having and the solution. I had Claude make it more clear. Hope it helps.
Issue: Cursor Pro Status Not Showing After GitHub Sign-in
The problem occurs due to a mismatch between the email used for Cursor Pro payment and the primary GitHub email. Here’s what typically happens:
-
Payment Setup:
- You purchase Cursor Pro using one email address (let’s call it your “payment email”)
-
GitHub Configuration:
- You have a different email set as primary in GitHub (often a development email)
- When you sign into Cursor using GitHub, it uses this primary GitHub email
-
Why the Problem Occurs:
- Cursor doesn’t recognize your Pro status because it’s looking for the Pro subscription under your GitHub email, but the subscription is under your payment email
Solution:
- Go to the Cursor website
- Sign out if you’re currently signed in
- Sign back in using the email address you used for payment (not GitHub)
- Launch the Cursor application
- Sign out of Cursor
- Sign back in to Cursor - it should now recognize your Pro status
Note About Usage Statistics:
- Pro model usage statistics are only visible under the GitHub primary email in the Cursor website
- To check your usage:
- Sign out of the Cursor website if you’re logged in with your payment email
- Sign back in using your GitHub primary email
- Your usage statistics should now be visible
This issue stems from Cursor handling two different email addresses: one for payment and one from GitHub. The key is making sure you’re signed in with the correct email address depending on what you’re trying to do.
yes, thank you and glad this got resolved! just to clarify, the issue is that two different email addresses was used. the primary email associated with pro is also the billing account.
for anyone reading this in the future, double check that you’re using the same sign-in methods and email addresses!