Looking for help or guidance if anyone has dealt with something similar.
- I reactivated my Cursor Pro plan on May 27, 2025 , and the payment was successfully debited from my bank account .
- Pro features were active for a while, but by June 17, my account switched back to the Free plan.
- Cursor support says the May 31 invoice failed due to a payment authentication issue, and claims the May 27 transaction didn’t complete on their end—even though I have confirmation of the charge from my bank.
- I followed their steps and completed the May 31 payment, which also shows as Paid now.
- But even after this, I’m still on the Free plan with no access to Pro features.
- On top of that, the Subscription tab says it will cancel on July 13, which doesn’t match either payment timeline.
- Support has only been repeating the same steps, with no actual fix or acknowledgement of the lost time or duplicate charge.
At this point, I’ve been charged twice and haven’t had uninterrupted service. Has anyone faced this or found a way to escalate beyond the standard support replies?
Any advice would be appreciated.