I bought a Cursor Pro subscription, and everything was working fine for the first two days. But today, for some reason, Cursor suddenly thinks my account isn’t Pro anymore.
I already emailed hi@cursor.com, but I haven’t gotten a response yet. I also reached out to their payment provider, and they confirmed that the payment went through successfully.
the same issue, I think this is a very serious bug
Hey, I forwarded your request.
Is there anything I can do to get my Pro account back? Maybe I can provide proof of payment?
I already checked the payment on app.link.com, and it shows that the payment was successful.
I faced the same issue at 12nd Feb.
The same issue too, I just used a week 
It’s been over 24 hours since I emailed hi@cursor.com about this issue, but I still haven’t received a response or a solution.
Should I just assume that I’ve lost my $20? 
I barely even used the credits—only around 30/500 so far.
the same issue too. and i paid for one year
I have the same problem. I paid for a year and used it for a month.
I experienced the same issue on February 11, 2025. I sent email to hi@cursor.com, but I haven’t gotten a response yet.
It’s been 3 days, and the issue still isn’t resolved. I’m curious—if this takes more than a month to fix, would they offer any compensation or a refund?
Same here.
I paid for cursor pro plan to increase my productivity. Well, it’s horrible and makes me more demotivated to continue what I was going for.
I feel like I just wasted my money to use it and wasted 2-4 days instead of coding it all by myself and VSCode with copilot.
I wish I had refund
so am i.
the same problem.
the same problem.
same here!!!
I have the same problem! 
I just used for maybe two days, and it can not work for the following ten days. I emailed the hi cursor email, but no one replied. 
Update: Cursor has refunded my money
On February 19, Cursor support reached out to me via email and suggested that I create a new account with a different email, subscribe to Pro again for $20, and they would refund the payment.
Today, on February 20, I received an email from Stripe confirming that Cursor has processed my refund. The money hasn’t arrived in my bank account yet, but that’s expected—it might take up to 10 business days to show up. I’ll wait and see, but for now, this feels like real progress in resolving the issue.
Same here, been happening since end Jan. Only once it worked, since then, it’s saying I’m not a Pro user, but am a monthly subscriber. Customer Service advised to log out and log back in, seems some syncing issue … still not able to use it
Update:
I am using Cursor on my work computer but paying for it personally, also with a personal email.
For some reason it picked up my work email rather than the personal one, that I am paying with.
Cursor Support Team guys came back advising to make sure I log out and disable the http2 in the Settings as it could be some VPN or company proxy stopping it.
How to fix:
Go to Settings => General - Account - check it’s the correct email.
Thanks Cursor! Awesome app, even though we have some issues… keep up the great work for us!