Today, suddenly my account couldn’t be used. I have a pro account, but the settings in cursor showed that I need to upgrade my pro account. Please help me check what’s wrong. I’ve tried uninstalling and reinstalling cursor, as well as logging out and then logging back in, but the result is still the same - it cannot be used.
Please help me solve this as soon as possible, thank you very much!
I have similar problem - we bought 2 yearly business plans for our company and then Cursor downgraded us to free tier… So we paid 700 euros just to use free Cursor.
I met similar problem, today!
I also reported an error after the above situation. The User is unauthorized
(Request ID: 5ec90d13-94b5-4a40-bfee-c5f67d383cb6) Please help me solve it. Thank you
Then promp
Please help me and guide me to solve the problem thank you
My account email is :[email protected]
Sorry, my English is not very good
Did you get your issue fixed?
My account has returned to normal. I don’t know what modifications cursor made. I sincerely hope that cursor can become smarter and more user-friendly!
I have a similar issue. Bought by mistake 3 annual subscriptions in September and October, managed to cancel one, but all of a sudden in February I am no longer able to use my Pro subscription. Wrote to [email protected] - no response.
I would like to get a refund or resolution to the problem. I have paid $350+ for something that I am not able to use. My account login is [email protected]
Kindly, please look into that @danperks
After checking your answer, I have verified and found that my account can normally use cursor. Thanks for cursor’s timely modification. I also hope cursor can get better and better and pay attention to our feedback. I will continue to subscribe cursor pro and follow the community
i have bouch 4 annualy subscriptions, but (total $1500 ) but now i cant use it, I HAVE FREE 
, $1500 paid, and no Business sub … support please help
We got a reply and our problem solved in 2 days after writing a forum post about it. Before that we waited almost 2 weeks.
