Issues with inviting new members

Support Help
1

Hi,

We are experiencing an issue when inviting new members to our Cursor Team plan.

Invitations were sent via Admin → Members → Invite, as well as via the direct invite links. The users are accessing Cursor through the link provided in the invitation email.

Previously, this invitation flow worked without any issues. However, recently, invited users are no longer able to complete the process. When they click the invite link, they are redirected to the login page, and after signing in, they are repeatedly redirected back to the login screen. There is no error message shown, and the users are not added to the workspace.

We also encountered the same behavior today when inviting a newly added team member, so this does not appear to be limited to earlier invitations.

Could you please advise what might be causing this behavior?

Steps already attempted:

  • Revoked existing invitation links and generated new ones

  • Sent fresh invitations via Admin → Members → Invite

  • Copied the invitation link directly and opened it in the browser

  • Tested using different browsers (Chrome and Edge)

  • Tested using guest / fresh browser profiles

  • Confirmed users are able to enter their email and attempt login, but are redirected back to the login page repeatedly

Current behavior:

  • Invited users are not added to the workspace member list (including pending/invited)

  • Invitation link always redirects back to the login page after email entry

  • No error message or prompt is shown

  • This occurs consistently across browsers and invitation methods

2

Hey, thanks for the report. The redirect loop when accepting team invites looks like a bug in the authentication system.

To help us investigate, could you share:

  • Your plan type: Team or Enterprise?
  • Browser console errors: When the invited user hits the redirect loop, open DevTools (F12) and send screenshots of the Console and Network tabs.
  • Invited users’ status: Are these new Cursor users, or do they already have accounts?
  • Invite visibility: Do you see these invites as pending in Admin Dashboard → Members?

This needs an engineering review, so please send the info above.

3

Hi, pls see below

  1. team plan

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  1. New users. They do not have cursor accounts

  2. No. The invited users do not appear in the Members list at all — neither as pending nor invited. We have encountered three separate cases with the same behavior.

4

any update? I have same issue, cannot accept invitation link from my org