Latest update keep getting error on Mac and windows both

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

When opening grok bot on mac and windows it shows a stale white screen and nothing happened.

Steps to Reproduce

install grok bot, setup grok bot and after that you close it and then reopen it goes to the stale screen

Expected Behavior

it should be working and redirected to home screen

Screenshots / Screen Recordings

Capture.PNG
Capture.PNG1949×1338 15.1 KB

Operating System

Windows 10/11

Version Information

0.30.0 grok bot

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hey, thanks for the detailed report and the screenshot.

Good news: your Grok Bot and its cloud computer look fine on our side. It looks like the app starts normally on both machines, but your network DNS can’t resolve the address the app uses to reach the cloud computer. This lookup happens at the network level, so it affects both Mac and Windows, and that’s why reinstalling doesn’t help.

Things to try:

  1. Switch DNS to a public resolver 1.1.1.1 or 8.8.8.8 on each machine, then restart Grok Bot.
    • Windows: Settings > Network and internet > your connection > DNS server assignment > Edit > Manual
    • Mac: System Settings > Network > your connection > Details > DNS
  2. Quick test: connect one of the machines to a mobile hotspot and open Grok Bot. If it loads there, it confirms the issue is with your home network DNS.

Let me know how it goes.