Logging in with new student e-mail account impossible

Bug Reports
1

Hi,

I created and confirmed a new account yesterday using my student e-mail to benefit from the student discount. However, I am unable to sign in to my account.

When I try to sign in, it redirects me to the logging form with no error message.

Any advice would be greatly appreciated.

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2

Hi,
I’m experiencing the same problem. Yesterday, I created an account using my .edu email and successfully verified my student status with SheerID. However, after that, I wasn’t able to access the payment page — it kept showing a “500 Internal Server Error.” Today, every time I try to log in, I get the message “Please sign in to view your settings”, and it redirects me back to the login page.

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3

Yes, that’s exactly what I am experiencing.

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4

Yep, some issues on their end. Same problem for me guys

2 Likes
5

I’m experiencing the same problem :frowning:

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6

I hope our accounts didn’t get flagged as “fraudulent”. I am actually a student in a country that is part of their list.

7

Have you guys had any luck fixing the issue? The customer service hasn’t gotten to me yet unfortunately.

1 Like
8

same

9

same. still waiting

1 Like