Model doesn't work anymore

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

unable to reach the model provider

Steps to Reproduce

see screenshot

Screenshots / Screen Recordings

cursor.png
cursor.png1219×145 8.35 KB

Operating System

Windows 10/11

Version Information

no clue, see screenshot

Does this stop you from using Cursor

Yes - Cursor is unusable

5

i have same problem. At the very least, there should be a notice on the main page if there is a widespread issue.

6

Hey, thanks for the report. I can see the screenshot, and I’ve grabbed the Request ID.

From what we can see, you had 84 out of 91 requests succeed today (about 92%), so 7 failures in that context look like a transient provider issue, not something systemic. Can you try these quick steps first:

  1. Network Diagnostics: Cursor Settings > Network > Run Diagnostics. This will show if it’s failing on a specific endpoint.
  2. Disable HTTP/2: App Settings Ctrl+, > search for HTTP/2 > turn on Disable HTTP/2. This often helps on corporate networks, VPNs, or Zscaler proxies.
  3. If you’re on a VPN or a corporate network, try turning it off and test again.

Also, can you share:

  • Your Cursor version: Help > About
  • Is the error happening right now, or was it a one time issue
  • Are you using a VPN, proxy, or corporate network

If everything works after disabling HTTP/2, it points to a network side issue.