Persistent errors running prompt: trouble connecting to the model provider

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Cursor CLI

Describe the Bug

For the last 24 hours I get the same response whenever I try and use a Claude model. Other models, however, seem to run fine. Message below. Any suggestions on workarounds??

{“error”:“ERROR_PROVIDER_ERROR”,“details”:{“title”:“Provider Error”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,

Steps to Reproduce

Everytime I run a prompt using Clause models

Operating System

MacOS

Version Information

Version: 2.5.20
VSCode Version: 1.105.1
Commit: 511523af765daeb1fa69500ab0df5b6524424610
Date: 2026-02-19T20:41:31.942Z
Build Type: Stable
Release Track: Default
Electron: 39.4.0
Chromium: 142.0.7444.265
Node.js: 22.22.0
V8: 14.2.231.22-electron.0
OS: Darwin arm64 24.6.0

For AI issues: which model did you use?

Opus 4.6, Opus 4.5, Sonnet 4.6

Does this stop you from using Cursor

Yes - Cursor is unusable

3

Hey there!

It looks like the model provider is returning too many images and documents! Starting a new chat should face the issue, and making sure you don’t add too much to the context.

(Our error handling should be better here, and I’ll report it!)

4

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