Hello Cursor Team and Community,
I would like to raise a broader concern regarding the recent Cursor, Grok and X account unification process.
Several users have reported problems involving missing Grok Bots, account migration failures, subscription changes and prolonged support delays.
Unfortunately, discussions attempting to bring these experiences together are being unlisted and redirected to private support.
I understand that individual account and billing matters must be handled privately. I fully respect the need to protect customer information.
However, there is an important distinction between resolving an individual’s account problem and allowing customers to publicly discuss a wider technical issue affecting multiple users.
When discussions about recurring problems become unlisted, other affected customers lose an opportunity to find relevant information, compare experiences and understand whether their problems are part of a wider incident.
What we are asking
- Can Cursor confirm whether there are known issues affecting the account unification process?
- Is there an official public status or incident discussion where affected customers can follow developments?
- Can customers discuss common migration problems publicly, provided they do not disclose personal account information?
- Can Cursor provide an explanation of how legacy subscriptions and previously available Grok Bots are being handled?
We are not asking Cursor to disclose anyone’s private account information.
We are asking for transparency, communication and a place where customers can discuss a shared technical problem.
Individual support tickets should remain private, but the existence of a wider technical issue should not prevent public discussion.
I hope the Cursor team can clarify this and provide a suitable public discussion space.
Thank you.