Request limit was not updated

I changed my credit card last week, so on the 12th my subscription didn’t update (which I didn’t really notice because the queries were still working), today I noticed it and connected the new credit card, it immediately charged the subscription and became active, but my query count didn’t update and I still have 17 out of 500.
I couldn’t find any email or support contacts, so I’m writing here

hey! your last payment successfully cleared before the subscription was canceled, so your subscription is still renewed on the 12th! let me know if you have any questions!