Slow Cursor responses and prolonged 'Reconnecting' status

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Hi, some users are frequently reporting slow Cursor responses and prolonged ‘Reconnecting’ status. Below is a request ID from a user who waited over 10 minutes for a reply. Could you please look into this?:heart:

Steps to Reproduce

Taking longer than expected…

Screenshots / Screen Recordings

20260331-162310.png
20260331-162310.png452×393 7.02 KB

Operating System

Windows 10/11

Version Information

①cursor version 2.6.22;
②Windows 11
③request id: b5620271-c955-4a66-ae24-ae9056338e3d

For AI issues: add Request ID with privacy disabled

③request id: b5620271-c955-4a66-ae24-ae9056338e3d

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

5

Hey, thanks for the report and the request ID.

We checked and the backend is processing requests successfully, but the HTTP/2 streams between the client and our servers are regularly getting cut off due to network instability.

Two things to try that might help:

  1. Disable HTTP/2: App Settings Ctrl+, then search for HTTP/2 and turn on Disable HTTP/2. This often helps on unstable connections, especially on networks where streams drop a lot.
  2. If you’re connected through a VPN, try switching VPN servers or testing without the VPN. Sometimes a different route is more stable.

About the Reconnecting status that stays stuck even after the connection comes back, that’s a known client-side bug. The team is aware and tracking it, but we don’t have an ETA yet.

Let me know if disabling HTTP/2 helped these users.

7

thank you so much! :heart: will tell the users!

8

it’s working fine now after disabling it! thank you so so much!

1 Like