Ssue Logging into Desktop App – Stuck on loginDeepPage (Windows 11)

[Power_Flow]

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

I am experiencing an issue while attempting to log in to the desktop application on a Windows 11 device. The application becomes unresponsive at the loginDeepPage and does not proceed further or complete the login process.

Details:

Platform: Windows 11

Issue: App gets stuck on the loginDeepPage during login

Impact: Unable to access the desktop application

Could you please advise on the next steps or provide troubleshooting guidance to resolve this?

Thank you for your support.

Steps to Reproduce

Failure to load the resources in loginDeepPage

Expected Behavior

logged in on the windows cursor app.

Screenshots / Screen Recordings

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.0.34 (system setup)
VSCode Version: 1.99.3
Commit: 45fd70f3fe72037444ba35c9e51ce86a1977ac10
Date: 2025-10-29T06:51:29.202Z
Electron: 34.5.8
Chromium: 132.0.6834.210
Node.js: 20.19.1
V8: 13.2.152.41-electron.0
OS: Windows_NT x64 10.0.22621

For AI issues: which model did you use?

cant use any models without logging in.

Does this stop you from using Cursor

Yes - Cursor is unusable

[deanrie]

Hey, thanks for the report. The screenshot shows that resources on the login page aren’t loading - this usually points to a network issue or security software blocking the auth process.

Please try:

• Temporarily disable firewall/antivirus - Windows Defender or third‑party tools might block Cursor’s auth requests
• Disable VPN (if enabled) - try logging in without a VPN
• Check proxy settings - corporate proxies can interfere
• Try a different network - test another Wi‑Fi/ethernet if possible

Also helpful to know:

• Are you on a corporate/work network?
• Is this your first login attempt, or did it work before?
• Do you have any firewall, antivirus, or proxy software running?

If that doesn’t help, try clearing the browser cache in case of stale resources:

• Press F12 in the login window
• Right‑click the refresh button
• Select “Empty Cache and Hard Reload”

Let me know what you find.

[Power_Flow]

Hi

I have followed the troubleshooting steps you provided, but I am still unable to log in. Please find my responses to the requested details below:

• Are you on a corporate/work network? Yes.

• Is this your first login attempt, or did it work before? No, this is not my first attempt. It was working fine previously.

• Do you have any firewall, antivirus, or proxy software running? Yes. we disabled the antivirus for testing, and the firewall appears to allow the traffic, as the browser successfully displays the login page. However, after clicking “Yes” on the “Log in to Cursor Desktop?” window, the desktop does not complete the login process.

Could you please advise on the next steps?

Thank you for your assistance.

[deanrie]

Thanks for the info. It looks like a corporate firewall block. The network is preventing the login page resources from loading.

Ask your IT department to whitelist:

*.cursor.com
auth.cursor.com
api.cursor.sh
api2.cursor.sh

Temporary test:

• Try a different network (mobile hotspot or home)
• If it works there, it’s definitely a whitelist issue

Let me know if whitelisting these domains helps.

[Power_Flow]

Thank you for the support.