The desktop application is not authorized to the account(

LAMPS · October 20, 2025, 4:46pm

Describe the Bug

I can’t log in to Cursor from installed application. When I click the “Yes, log in” button in browser nothing happens.

Steps to Reproduce

I click “Login,” go to the website, click “Login,” and it says “All set!” Feel free to return to Cursor. But nothing happens in the app.

Screenshots / Screen Recordings

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

last version cursor

Does this stop you from using Cursor

Yes - Cursor is unusable

deanrie · October 20, 2025, 6:53pm

Hey, thanks for the report. It looks like the authentication callback from your browser to the Cursor app is being blocked.

Please try the steps below:

Temporarily disable your firewall/antivirus, this is the most common cause of login callback issues on Windows
Run network diagnostics: Cursor Settings > Network > Run Diagnostics and share the results
Check logs: Help > Developer: Open Logs Folder and see if there are any errors when you try to log in

Also, please share:

Your exact Cursor version (Menu → About Cursor → Copy)
Which browser you’re using to log in
Which firewall/antivirus is running

Let us know what you find and we’ll get this sorted out.

LAMPS · October 21, 2025, 1:04pm

Hello, these are the errors. I tried different browsers, Chrome and Microsoft Edge.

Hello, these are the errors

deanrie · October 21, 2025, 5:06pm

Thanks for the detailed logs. The ECONNRESET and ERR_CONNECTION_RESET errors show that something on your system is blocking Cursor’s network connections.

Try these solutions in order:

Disable HTTP/2: Press Ctrl + , → search for “HTTP/2” → enable “Disable HTTP/2”, then restart Cursor and try logging in
Temporarily disable firewall/antivirus during login (most common cause)
Disable VPN if you’re using one
Run Network Diagnostics: Cursor Settings > Network > Run Diagnostics and share the results