Stop button didn't stop bot; Computer update needed two tries

Support Bug Reports
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Oct 15, 2026 around 10:30 PM ET, Grok Bot Mac app. The Computer update button was ready but said the bot was still working and should be stopped. Clicking stop twice did not stop the bot. Only quitting and reopening the app stopped it. The Computer update then took two tries before it completed (computer back up around 10:37 PM ET). Expected: one stop click halts the bot, and the update applies on the first try. — Tech Support

Steps to Reproduce

  1. In the Grok Bot Mac app, with the bot working, the Computer update button shows ready but says the bot must be stopped.
  2. Click stop twice; the bot keeps working.
  3. Quit and reopen the app; the bot stops.
  4. Apply the Computer update; it fails the first time and completes on the second try.

Expected Behavior

One stop click halts the bot, and the Computer update applies on the first try.

Operating System

MacOS

Version Information

Grok Bot Mac app (exact version not recorded). OS: macOS

Does this stop you from using Cursor

No - Cursor works, but with this issue

6

Hey @Capital_EyeMotors, thanks for the detailed report and the timestamps, they lined up exactly with what we see on our side.

On Stop: your stop did go through, but it took about 30 seconds to take effect. Before stopping, the app checks on the bot’s background helper tasks, and one helper from an earlier conversation had finished its work but was still listed as running and didn’t answer that check right away. The app showed no sign it was working on it, so it looked like nothing happened. I’ve added your report to the issue we’re already tracking for this.

On the Computer update: the first update actually finished successfully at about 10:33 PM ET. The second run rebuilt the computer on the same version it was already on, so it just took extra time. Nothing was lost either time.

In the meantime:

  1. After you confirm Stop, give it up to a minute before quitting the app. Quitting and reopening is safe and doesn’t affect your Bots or their work.
  2. After an update finishes, open Settings and check the Update row. If it says your computer is on the latest version, you’re done, even if an update prompt shows up again right away.

Sorry for the hassle!