"Trouble connect to model provider" (not related to degraded performance?)

Support Bug Reports
1

For the past two days, I have been receiving this error: “We’re having trouble connecting to the model provider. This might be temporary [IT HAS BEEN TWO DAYS] - please try again in a moment.” This keeps happening even after I received a status update saying the downgraded Anthropic issue has been resolved. Tried looking for an actual human being to speak with to resolve the issue , but no contact phone/chat in sight.

Appears in Cursor IDE

Describe the bug: unable to connect to the model provider

Steps to reproduce: 1) type in any request 2) nothing happens, error message box shows up

Expected behavior: Expecting ANY KIND of response, other than an error message. Response to my code request. Response to what the weather will be for tomorrow. ANYTHING.

OS: MacOS

Version information: Version: 2.6.22 (Universal)
VSCode Version: 1.105.1
Commit: c6285feaba0ad62603f7c22e72f0a170dc8415a0
Date: 2026-03-27T15:59:31.561Z
Build Type: Stable
Release Track: Default
Electron: 39.8.1
Chromium: 142.0.7444.265
Node.js: 22.22.1
V8: 14.2.231.22-electron.0
OS: Darwin arm64 25.4.0

Model used: on agent/auto

Does this stop you from using cursor? YES IT IS UNUSABLE

Request ID: f341dda6-acf5-4b23-aa3f-f1f1c3e1685e
{“error”:“ERROR_PROVIDER_ERROR”,“details”:{“title”:“Provider Error”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“isRetryable”:false,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:true}
Provider Error We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
OAi: Provider Error We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
at e9A (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:34265:23670)
at Z5A (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:34265:22658)
at a9A (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:34266:6285)
at Xou.run (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:34266:10400)
at async qOa.runAgentLoop (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:46830:10206)
at async b5u.streamFromAgentBackend (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:46884:9277)
at async b5u.getAgentStreamResponse (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:46884:13663)
at async vMe.submitChatMaybeAbortCurrent (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:34327:17597)
at async Object.Ea [as onSubmit] (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:45811:4826)
at async vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:45785:57069

2

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Cursor IDE
  • Cursor CLI
  • Background Agent (GitHub, Slack, Web, Linear)
  • BugBot
  • Somewhere else…

Describe the Bug
A clear and concise description of what the bug is.

Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

  1. …
  2. …
  3. …

Expected Behavior
What is meant to happen here that isn’t working correctly?

Screenshots / Screen Recordings
If applicable, attach images or videos (.jpg, .png, .gif, .mp4, .mov)

Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)

For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…

Additional Information
Add any other context about the problem here.

Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

4

Hey, thanks for the report and the request ID.

A couple of things to try that should help narrow this down:

  • Switch from Agent/Auto to a specific model, for example Sonnet 4.6 or GPT-5. Auto mode can sometimes have routing issues where a provider fails and it doesn’t retry with another one. Picking a model directly bypasses that.
  • Run network diagnostics: Cursor Settings > Network > Run Diagnostics, then share the results here.
  • Try disabling HTTP/2: open App Settings Cmd+, search for HTTP/2, then turn on Disable HTTP/2. This can help if a VPN, proxy, or corporate firewall is interfering.
  • If you use a VPN or proxy, try turning it off for a bit, or switch to a mobile hotspot to rule out a network issue.

The Anthropic degradation from a few days ago is fixed, so this is most likely a network issue on your side or an Auto mode routing issue. The steps above should help figure out which one it is.

Let me know what you find.

5

Hi Dean!

Thank you for responding to my issue so quickly; it’s very much appreciated since I’m currently dead in the water. I was thinking about when my issue started, and it might be right after I updated my Mac to the latest OS (there was a recent update for all iProducts). I’ll try your recs tomorrow - thank you! - but wanted to mention the update before I forgot.

Belinda