Unable to reach model provider now

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Unable to reach model provider

Steps to Reproduce

ask a question

Expected Behavior

answer

Operating System

Linux

Version Information

Request ID: c063e1a3-10ed-4c6e-a2f3-64151396ef22
{“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:false}
We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
[unavailable] Error
Rpe: [unavailable] Error
at iw1 (vscode-file://vscode-app/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:35723:27646)
at fog (vscode-file://vscode-app/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:35723:26375)
at hw1 (vscode-file://vscode-app/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:35724:7469)
at kog.run (vscode-file://vscode-app/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:35724:12370)
at async qle.runAgentLoop (vscode-file://vscode-app/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:48124:2927)
at async k7g.streamFromAgentBackend (vscode-file://vscode-app/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:48195:12809)
at async k7g.getAgentStreamResponse (vscode-file://vscode-app/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:48195:21069)
at async sut.submitChatMaybeAbortCurrent (vscode-file://vscode-app/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:35854:1995)
at async KhI.submitMessage (vscode-file://vscode-app/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:57958:279405)
at async o2I.submitMessage (vscode-file://vscode-app/usr/share/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:58991:20593)

For AI issues: which model did you use?

auto

Does this stop you from using Cursor

Yes - Cursor is unusable

Hi @Alexander_Shulman Thanks for the report! We are currently investigating a degraded service incident. You can subscribe here for updates, or I’ll let you know when it’s resolved. Thank you for your patience and thank you for reporting it.

Issue is still happening any ETA ??
Request ID: 45e1d62d-10e7-4b60-879c-aec485af0b1e
{“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:false}
[unavailable] Error
Rpe: [unavailable] Error
at s_1 (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35723:27577)
at Nsg (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35723:26306)
at f_1 (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35724:7469)
at $sg.run (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35724:12370)
at async qle.resume (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:48124:7159)
at async GJg.streamFromAgentBackend (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:48195:12809)
at async GJg.getAgentStreamResponse (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:48195:21069)
at async sut.submitChatMaybeAbortCurrent (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35854:1995)

I’m still seeing it in S. Florida. Ok, back online. Thanks for the quick work!

Same happens to me.

Version: 3.7.27
VS Code Extension API: 1.105.1
Commit: e48ee6102a199492b0c9964699bf011886708ba0
Date: 2026-06-10T01:46:16.942Z
Layout: editor
Build Type: Stable
Release Track: Default
Electron: 39.8.1
Chromium: 142.0.7444.265
Node.js: 22.22.1
V8: 14.2.231.22-electron.0
xterm.js: 6.1.0-beta.256
OS: Linux x64 6.8.0-117-generic

Seems to be working again .. Keeping fingers crossed!!!

A fix has been applied, and we are monitoring to ensure full restoration. Thank you for your patience.