Trouble connecting

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Request ID: 7be84587-a72c-4a38-b25a-9083b4676729
{“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:false}
[unavailable] Error
Rpe: [unavailable] Error
at Rw1 (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35723:27646)
at kog (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35723:26375)
at qw1 (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35724:7469)
at Pog.run (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35724:12367)
at async Ule.runAgentLoop (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:48124:2927)
at async M7g.streamFromAgentBackend (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:48195:12809)
at async M7g.getAgentStreamResponse (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:48195:21573)
at async sut.submitChatMaybeAbortCurrent (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35854:1949)
at async Object.to [as onSubmit] (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:47078:33305)
at async vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:44977:103626

Steps to Reproduce

Chat agent

Expected Behavior

Nothing

Operating System

MacOS

Version Information

Version: 3.7.27
VS Code Extension API: 1.105.1
Commit: e48ee6102a199492b0c9964699bf011886708ba0
Date: 2026-06-10T01:46:16.942Z
Layout: editor
Build Type: Stable
Release Track: Default
Electron: 39.8.1
Chromium: 142.0.7444.265
Node.js: 22.22.1
V8: 14.2.231.22-electron.0
xterm.js: 6.1.0-beta.256
OS: Darwin arm64 24.3.0

For AI issues: which model did you use?

Auto

For AI issues: add Request ID with privacy disabled

Request ID: 7be84587-a72c-4a38-b25a-9083b4676729
{“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:false}
[unavailable] Error
Rpe: [unavailable] Error
at Rw1 (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35723:27646)
at kog (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35723:26375)
at qw1 (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35724:7469)
at Pog.run (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35724:12367)
at async Ule.runAgentLoop (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:48124:2927)
at async M7g.streamFromAgentBackend (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:48195:12809)
at async M7g.getAgentStreamResponse (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:48195:21573)
at async sut.submitChatMaybeAbortCurrent (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:35854:1949)
at async Object.to [as onSubmit] (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:47078:33305)
at async vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:44977:103626

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

4

Hey, thanks for the report. This was part of a degraded service incident we had on June 10, around the same time you hit the error. We deployed a fix that evening, and the service is back up.

Could you please check if it works now? If everything’s OK, the issue was on our side and it’s already resolved. You can always track service status here: https://status.cursor.com/

If the error still happens, please send a new Request ID with Privacy Mode turned off and let us know, and we’ll take a closer look.