Unable to use Cursor AI in IDE

Support Bug Reports
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1

Where does the bug appear (feature/product)? Cursor IDE

Describe the Bug Hello, when I make a request in the Cursor AI chat, I systematically get an error telling me to log in. However, I am already logged in — I have tried signing out and back in, closing the app, etc., but nothing works.

Request ID: 314914a2-71ee-4175-bf2f-1d6ff9cf69d0

Running on Mac, Cursor version 3.3.30. Thanks in advance for your help.

Steps to Reproduce Make a request in the AI chat inside the Cursor IDE

Expected Behavior Get a response from the AI

Operating System MacOS

Version Information Version: 3.3.30 VSCode Version: 1.105.1 Commit: 3dc559280adc5f931ade8e25c7b85393842acf30 Date: 2026-05-09T18:28:42.332Z Layout: editor Build Type: Stable Release Track: Default Electron: 39.8.1 Chromium: 142.0.7444.265 Node.js: 22.22.1 V8: 14.2.231.22-electron.0 OS: Darwin arm64 25.2.0

For AI issues: which model did you use? Auto

For AI issues: add Request ID with privacy disabled 314914a2-71ee-4175-bf2f-1d6ff9cf69d0

Does this stop you from using Cursor No - Cursor works, but with this issue

4

Hi,

Thanks for posting on the Cursor forum!

To help ensure most of our users can participate in discussions, this forum is currently English only.

If you’d like, you can edit your post to translate it into English. Once it meets our guidelines, it will be automatically relisted.

Thanks for understanding!

Note: This is an automated detection system and sometimes makes mistakes. If your post is already in English, feel free to ignore this message, or just make a small edit and it will be reviewed again.

Additionally, since your issue appears to involve authentication (login errors when using the AI chat), this type of problem needs to be handled by our support team directly. Once you’ve translated your post, you may also want to email [email protected] with the details and your Request ID so the team can investigate.

9

Hey, thanks for the report and the details.

Since signing out and back in didn’t help, here are a few more things to try:

  1. Check if the Base URL is being overridden: Cursor Settings > Models. If there’s a custom Base URL set, disable it. This is the most common reason for ERROR_UNAUTHORIZED after an update.
  2. Do a full restart: fully quit Cursor with Cmd+Q and not just closing the window, then open it again.
  3. Check Cursor Settings > General for any leftover auth state. Sign out there, fully quit Cursor, open it again, then sign back in.

If none of that helps, can you send a screenshot of Cursor Settings > Models so I can see your active settings? Also, let me know if you’re using a corporate proxy or a VPN that may have changed recently.

10

I can’t seem to send a single promot since Friday I keep getting agent time out why

11

I would honestly love help so soon

12

@oluwatobi_jolaosho, to avoid mixing this up with the thread author’s issue, please start a separate thread in Bug Reports so we can look into it faster. In the new thread, include:

  • Cursor version Cursor Settings > About
  • OS
  • Exact error text or a screenshot
  • Request ID of the failed request chat context menu in the top right > Copy Request ID
  • What exactly happens: does the request send and hang, do you get an error right away, or does the agent start and then stop

While you’re waiting, you can also check the basics: Cursor Settings > Network > Run Diagnostics, and make sure you don’t have a custom Base URL set in Cursor Settings > Models.

13

i have started a seperate thread