Understanding Business Plan Billing

Feedback
1

I have been struggling to understand our usage-based billing using the data available to me from the dashboard as well as invoices. Here’s what I’ve figured out so far:

Billing & Invoices

This shows the usage-based spending for the calendar month. To validate this I copied and pasted the info from the Usage page into a spreadsheet. When you are billed for overage, this is what you are billed. It shows what you’re being charged per model.

Usage

This will show you what calls were made by who, if they are included in the subscription or are usage based. For token based calls it will tell you the cost for that call if you hover over the Cost (Requests) column (this info is also included in a copy/paste). Note that the pagination is wrong, the number of visible rows is less than the selection. This lost me some time as at first I thought I had a clipboard issue.

Members

Premium Requests column is both included and usage based premium requests for your billing cycle. It seems to not be able to go over 500.

Spend, however, is for the calendar month.

Analytics

I found the csv export useless for reconciling the charges. It gives you a total of included / usage-based requests per user per day, but you need the usage broken out by model.

Admin API

From the docs it looks like it gives you the info from the Analytics CSV or from the Members page, but what we need is the usage events.

Outstanding issues

The only thing I couldn’t reconcile were the claude-4-sonnet-thinking requests. We have way more marked as “Usage-based” than are showing up in the Billing & Invoices page. there are also 2 different prices listed, some are $0.08 each and some are $0.03 each. The Billing & Invoices page shows ~110 being charged so far this month, but the usage events report ~400. I have already separated out the token based requests.

The numbers on the invoice vs the numbers from the usage events don’t always match up exactly. They’re close enough that I know I’m looking at the right data, but some are off by as many as 10 requests. This can’t be explained with timezone issues with my calculations, I checked for that and confirmed.

3

Has this topic been hidden? I can’t see it in the category list or turn it up in the search. It is about using the dashboard and info available, not just about billing.

4

Hi @Majken-at-Tatari billing related quesitons can not be handled in the forum. I recommend using email to ask about such details as this needs to be looked at directly by Cursor Team internally.

5

Could you explain what specifically in my post is not appropriate for the forum? I am explaining how to interpret information in the dashboard, and reporting issues with the dashboard. I have sent an email to discuss the issues specific to my bill.

6

As mentioned it can not be handled in the forum, simply because forum moderators do not have access to your account information and only the Cursor Team has that information. Only they can look at the data and give you an accurate response.

I will forward your request to a Cursor Team member for review.

@deanrie could you have a look?

7

Hey, billing messages are hidden by default as they may contain confidential information. This is done for user security. Regarding your message, if you have already sent an email to support, they should respond. However, let me know if they don’t.

8

@deanrie I wrote the post specifically to help other people understand the information available (or not) and report issues with the dashboard as the docs do not explain the Business version of the dashboard. I don’t believe I have included any confidential information. Is there anything I need to remove to unhide the post?

10

I opened the post.

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