Using Alipay to subscribe, the fee was successfully deducted, but the pro was not opened, prompting an error

Describe the Bug

  1. Use Alipay to open a pro membership. Alipay has successfully deducted the fee, but there is no pro membership in the cursor account;

  2. Within one day, the fee was deducted three times, and the pro members were successfully opened. All the funds were deducted, and the refund was not completed.

Steps to Reproduce

  1. Open a pro membership

  2. Enter the subscription page and choose Alipay to subscribe.

  3. Log in to Alipay and enter the Alipay payment password

  4. Automatically return to the subscription page, prompting "There was an error in processing your payment. Please try again later or use another payment method.

Screenshots / Screen Recordings

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

版本: 1.1.5 (Universal)
提交: 1.96.2
日期: ef5eeb47a684b4c217dfaf0463aa7ea952f8ab90
Electron: 2025-06-21T05:26:18.966Z
ElectronBuildId: 34.5.1
Chromium: undefined
Node.js: 132.0.6834.210
V8: 20.19.0
OS: 13.2.152.41-electron.0

Additional Information

如何去实现这三次扣款的退款?

hi @dao and my apologies for not catching your post earlier.

I sent you a DM.

On my end, the payment has been deducted, yet I still do not have access to the Pro version. Additionally, attempting to activate Pro has been unsuccessful.

1 Like

hi @xiyuxzq thank you for your report. We are working on solving issues with Alipay.

Sent you a DM.

I have the same problem.

1 Like

Same issue, how can I resolve it ?

hi @Hengqi_Chen sent you a DM.

@bearalise sent you a DM.

attempting to activate Pro has been unsuccessful.i want to pay for pro to support cursor.How can I do with the failure

Why can’t I pay in advance before the trial period ends?

1 Like

hi @666_Wu @CYZice we are checking the Alipay issue. Thank you for the report.

Yes, I do meet the same situation as above mentioned.

same

@sieni sent you a DM

same,can you help me solve this problem?

@condor

Sent you a DM.

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