Using Alipay to subscribe, the fee was successfully deducted, but the pro was not opened, prompting an error

Bug Reports
1

Describe the Bug

  1. Use Alipay to open a pro membership. Alipay has successfully deducted the fee, but there is no pro membership in the cursor account;

  2. Within one day, the fee was deducted three times, and the pro members were successfully opened. All the funds were deducted, and the refund was not completed.

Steps to Reproduce

  1. Open a pro membership

  2. Enter the subscription page and choose Alipay to subscribe.

  3. Log in to Alipay and enter the Alipay payment password

  4. Automatically return to the subscription page, prompting "There was an error in processing your payment. Please try again later or use another payment method.

Screenshots / Screen Recordings

tempImage7Q41cG.jpg
tempImage7Q41cG.jpg1210×4578 310 KB

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

版本: 1.1.5 (Universal)
提交: 1.96.2
日期: ef5eeb47a684b4c217dfaf0463aa7ea952f8ab90
Electron: 2025-06-21T05:26:18.966Z
ElectronBuildId: 34.5.1
Chromium: undefined
Node.js: 132.0.6834.210
V8: 20.19.0
OS: 13.2.152.41-electron.0

Additional Information

如何去实现这三次扣款的退款？