I have paid for pro but havent given access. and when i went on to log in it tells me to pay again. Even though the transaction went through

Bug Report
1

I have paid for pro but haven’t been given access. and when i went on to log in it tells me to pay again. Even though the transaction went through. Please can someone fix

2

I am experiencing the same issue. I have paid for the yearly Pro plan, but my account still shows I am on a Pro Trial. When I log in, it asks me to pay again, even though the transaction has already gone through—my email - sj955505@gmail.com

3

Hey @sj955505 @joshhallard

Please send an email to hi@cursor.com.

4

@deanrie
Have already sent multiple emails but no reply.

5

Just responded over email!

1 Like
6

Hey folks, I bought a 2 seat annual plan, was billed, then billed another random amount, then account dropped from pro back to free. Sent some emails, no response for a week now. Can someone please take a look and resolve this, thanks!

7

sorry for the delay - just responded over email!