AI agent not responding or activating in Cursor IDE

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Hello,

I recently installed Cursor, but I’m experiencing an issue where the AI agent is not functioning properly.

After installation, the AI features either fail to respond or do not activate at all. I have tried restarting the application and checking my setup, but the problem persists.

Could you please help me troubleshoot this issue? Let me know if you need any additional information such as logs, system details, or screenshots.

Thank you in advance for your assistance.

Best regards,
[Aziz Diarrassouba]

Steps to Reproduce

Hello,

Here are the steps to reproduce the issue:

  1. I install and open Cursor.
  2. I log into my account (if applicable).
  3. I try to use the AI agent (for example: by asking a question or triggering it in the editor).
  4. The AI agent does not respond / does not activate.

Expected result: The AI agent should respond and assist normally.
Actual result: Nothing happens / the agent is not working.

This issue happens every time I try.

Please let me know if you need more details.

Best regards,
[Aziz Diarrassouba]

Operating System

Linux

Version Information

Hello,

Here is my version information:

  • Application: Cursor IDE
  • Version: Latest version installed (I installed it recently from the official website)
  • Operating system: [ Linux]
  • Installation method: Official installer from cursor.com
  • Issue persists on this version

If needed, I can also provide logs or screenshots to help with debugging.

Best regards,
[Aziz Diarrassouba]

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hey, thanks for the report. From our logs, we can see that none of the AI requests from your account reached the backend. That usually means the issue is on the client side, like auth or network, not the agent itself.

To debug this, we’ll need a few things:

  1. Check sign-in: open Cursor Settings with Ctrl+Shift+J make sure your account is connected and you can see your email. If not, sign out and sign back in.
  2. Network Diagnostics: Cursor Settings > Network > Run Diagnostics. Please share the results.
  3. Exact version: Help > About, we need the full version string.
  4. Linux distro and install method, like .deb, .AppImage, or .rpm.
  5. What exactly happens: does the chat panel open, can you type, do you see an error? A UI screenshot would help.
  6. Output logs: View > Output, then in the dropdown pick Cursor or Window. Do you see any errors right when you try to use the agent?

On the backend, your logs also show a failed GitHub token refresh, so please start with step 1. Re-logging in might fix it.