Looking for a Slack Bot that answers sales reps questions about the product. Checks out our mintlify docs and finds the answer.
This works fine for me. BUT it seems this only works if you have your personal Slack account connected to Cursor? No way I’m giving the Sales folks a paid account just for that. Am I doing this wrong? How can we let this fly?
Cursor would be irreplaceable for us if we can get automations like this running with just a few clicks.
Hi @Kevin_Mochel,
Slack automations work for anyone in a public channel by default. Your sales reps do not need Cursor accounts to trigger the automation.
Here’s how it works:
Only you (the automation creator) need a Cursor account with Slack connected
In your automation’s trigger settings, there’s a “from” dropdown with two options:
“Anyone in the channel” (the default) — any message from any channel member triggers the automation
“Authenticated Cursor users” — restricts triggering to users who linked their Cursor account to Slack
The automation runs under your account (or the team’s shared service account if set to “Team Owned”)
So your sales reps should be able to message in the channel and trigger the bot without any Cursor setup on their end.
Could you double-check that your trigger’s “from” setting is on “Anyone in the channel” and have a non-Cursor teammate test it? If it’s already set correctly and still not triggering for others, share the automation ID, and I’ll dig deeper.
For reference: Automations docs
Thanks Mohit for the swift reply!
It’s open to anyone. Our Slack users are asked to connect their Cursor account, even though the automation is set up as you described.
Here’s the message they get:
Hey, @RandomUser! Cursor Cloud Agents can tackle tasks directly from Slack. Click the button above to link your Cursor account.
Here’s the ID: c7e013a9-240a-459f-9fe3-225c254e9834
Appreciate your efforts!
Thanks for sharing the automation ID and the message your users are seeing.
That specific message (“Cursor Cloud Agents can tackle tasks directly from Slack. Click the button above to link your Cursor account”) appears when someone @mentions @Cursor in Slack. The @mention feature is separate from automations. It directly invokes a Cloud Agent, which requires each user to have a linked Cursor account.
Automations, on the other hand, trigger on regular messages in the channel (not @mentions). When your automation is set to “Anyone in the channel,” any message matching the trigger pattern will fire the automation without needing a Cursor account.
If the Sales Reps are @mentioning the bot, the fix is straightforward: they should just post their questions as regular messages in the channel (without the @Cursor prefix). The automation will pick those up based on whatever trigger pattern you’ve configured.
@mohitjain I’m as embarrassed about our skill issues as I’m wondering if you can find a better UX for this. I’m not a UX expert, I just think it’s not very intuitive as is.
Regardless, it now works for us. Cheers!
Noting this is a UX gap for sure and filing it internally too! Glad it’s worked out now.