Describe the Bug
When I try to start a free trial with Cursor on my company laptop, I receive an error saying “Too many free trial accounts used on this machine,” even though I have never installed or used Cursor before. I created my Cursor account using my official company email address. My company uses a VPN, so our public IP is shared among many employees. This seems to incorrectly block legitimate new users from accessing the free trial.
Steps to Reproduce
Install Cursor on a company device that uses a shared VPN/public IP.
Sign up for a new Cursor account using a valid company email address.
Attempt to start the free trial.
Observe the error message: “Too many free trial accounts used on this machine.”
Note: This happens even if the device and user have never previously used Cursor.
Expected Behavior
New, legitimate users—especially those signing up with a company email address—should be able to access the free trial regardless of whether their device shares a public IP with other users. The system should not block first-time users solely based on shared IP or company VPN usage.
Screenshots / Screen Recordings
Operating System
Linux
Current Cursor Version (Menu → About Cursor → Copy)
Version: 1.2.2
VSCode Version: 1.99.3
Commit: faa03b17cce93e8a80b7d62d57f5eda6bb6ab9f0
Date: 2025-07-07T06:13:23.028Z
Electron: 34.5.1
Chromium: 132.0.6834.210
Node.js: 20.19.0
V8: 13.2.152.41-electron.0
OS: Linux x64 6.8.0-63-generic
Does this stop you from using Cursor
Yes - Cursor is unusable