Bot's just dropped, cursor website won't load, forums wouldnt load for a moment

Support Bug Reports
1

Anyone else just drop completely? my app won’t load on ios or desktops, tried just using cellular and thats out too. I’m in Maine. Website just sits there continually refreshing.

Tracert timed out on most hops. But I dont see any reports on DownDetector other than mine.
Joe

2

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
A clear and concise description of what the bug is.

Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

  1. …
  2. …
  3. …

Expected Behavior
What is meant to happen here that isn’t working correctly?

Screenshots / Screen Recordings
If applicable, attach images or videos (.jpg, .png, .gif, .mp4, .mov)

Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)

For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…

Additional Information
Add any other context about the problem here.

Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

5

Is this the right place to report an outage? I’m aware of the status page and I subscribe to the updates. Seeing the same thing on every device. Can’t login properly on ios app or windows, when I do theres no profile picture and it says failed to load. When I try to go through the regular website interface, the page wont load and just continually tries to refresh both on desktop and safari. Not using the same connection.

8

Hey @Joe-Fortin, thanks for the report.

This isn’t a service outage. Cursor is up, and what you’re seeing is specific to your account, which is why it fails on every device and network.

We sent a message about this to the email on your Cursor account around the time it stopped working, so please check that inbox (and spam) for it. You can reply there, or email [email protected] from that same address, and the team will review your account with you.