I am reporting a logic error in your Student Verification system that is blocking European students.
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The Issue: Your validation regex seems to enforce a strict
.eduending. It fails to recognize legitimate international university domains that use country codes (e.g.,.frfor France), even wheneduis present in the subdomain. -
My Case: My university email is
[email protected]. This is a valid, active student address in France. -
Support Failure: I reached out to support (ticket with Sam), but I am stuck in an automated loop. The bot keeps replying “You must use a .edu address”, ignoring the fact that French universities do not issue US-based .edu domains.
Request: Please whitelist the domain edu.devinci.fr or manually approve my account. I have my Student ID ready for verification.