Cant update model

Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Hi i’m a developer based in China, i’ve been using cursor for sometime and updated to pro since 2024 or early 2025. I just realized that I can’t update model from cursor settings-model, there are only a few for me to choose from (composer1, grok code, deepseek R1 etc, no gpt, no claude and no gemini family). i tried to refresh the list, also tried a few things to fix it but none worked. has anyone got the same problem? tx!

things ive tried:
1 uninstalled, delete everything in appdata/cursor folder then reinstall with the latest install file just downloaded from cursor website.
2 change network setting from http2 to http 1.1
3 check drivers\etc\host file and make sure nothing hardcoded cursor server to a weird IP.
4 delete the settings.json and GlobalStorage folder and restart cursor.

nothing worked…

Steps to Reproduce

cursor settings - models, refresh

Expected Behavior

cant see gpt and other models

Screenshots / Screen Recordings

f5eda77f-55a3-4ee4-a8a5-61927a45b789.png
f5eda77f-55a3-4ee4-a8a5-61927a45b789.png966×620 22 KB

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.0.77 (system setup)
VSCode Version: 1.99.3
Commit: ba90f2f88e4911312761abab9492c42442117cf0
Date: 2025-11-13T23:10:43.113Z
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Windows_NT x64 10.0.19045

Additional Information

i’ve installed Trae before but already uninstalled.. could that be the problem?

Does this stop you from using Cursor

Yes - Cursor is unusable

2

I tried to uninstall and install cursor again – first search all file with name “cursor” on my computer , deleted all （including the files GPT suggested）, then restart, download install file again ,reinstall. but when i open cursor i still cant find the models….. any idea? my colleague sit next to me can see all the new models

3

Hey, thanks for the report. It looks like this is a regional restriction - you’re only seeing models that are accessible from China (DeepSeek, Grok, etc.), while GPT/Claude/Gemini are blocked. You can read more about this in the official documentation and regional access policies. Regions | Cursor Docs

Since your colleague can see all models, it’s likely they’re using a VPN or a configured proxy server that routes traffic through a different region.

4

thx for getting back to me – so this is by design, not a bug?

i chekced with my colleague and he’s not using any VPN (not one, several colleagues).

any idea? thx!

5

Thanks for the detailed description of what you’ve already tried.

Please try the following in order:

  • Run network diagnostics: Cursor Settings → Network → Run Diagnostics. If there are any errors, please share the results.
  • Check custom API keys: Cursor Settings → API Keys. If anything is configured, temporarily disable it, then restart Cursor.
  • Log out and back in: Cursor Settings → Account → Sign Out, then sign back in.
  • Try adding models manually: on the Models page, click “Add custom model” and add, for example:
    • claude-4.5-sonnet
    • gemini-3-pro
  • Click the refresh button: on the Models page, click the circular refresh icon next to the search box.

After these steps, please let me know what happened. It would be helpful if you can share:

  • Network Diagnostics results
  • A screenshot of Cursor Settings → API Keys
  • Whether logging out and back in changed anything
  • Whether manually adding models worked