Description:
There are two related issues affecting the claude-3.7-sonnet model in Cursor:
- May 12 outage: From approximately 10:00 AM to 2:30 PM UTC, every request failed with:
“We’re having trouble connecting to the model provider. This might be temporary – please try again in a moment.
(Request ID: 6aaf7466-ce29-48a8-aabe-9eddd550af29)”
- May 13 erroneous outputs: Since ~8:00 AM UTC today, the model returns valid status but the response body is consistently replaced by
<no message>, even for trivial prompts.
Steps to Reproduce:
- In Cursor IDE (v2.3.1), select claude-3.7-sonnet .
- Send any prompt (e.g.
“Write a hello world program in Python.”). -
- On May 12 : Receive the “We’re having trouble connecting…” error with Request ID 6aaf7466-ce29-48a8-aabe-9eddd550af29.
- On May 13 : The UI reports a successful completion but displays only
<no message>in the output pane.
Expected Behavior:
- May 12: Model should connect and produce a completion.
- May 13: Model should return full text/code answers rather than
<no message>.
Actual Behavior:
- May 12: All requests timed out with the connection error above.
- May 13: Responses are superficially “successful” but contain no message content.
Environment:
- OS: Windows 10 (build 19045)
- Cursor IDE: 0.49.6
Attachments:
- Screenshot of error and
<no message>output (as shown).
We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.
(Request ID: 6aaf7466-ce29-48a8-aabe-9eddd550af29)
- Log excerpt (
%APPDATA%\Cursor\logs\latest.log).
Severity:
Blocks all usage of Claude-3.7-sonnet for both failure and silent-response issues.