Connection Failed If the problem persists, please check your internet connection or VPN, or email us at [email protected]

Discussion
1

If the problem persists, please check your internet connection or VPN, or email us at [email protected]

constantly getting this error message after 1 full day of using cursor without the error. Second day i constantly get the error.

I have changed to mobile Hotspot via my phone and it still say same.
I have checked home internet connection its the same error.
I’m not in a workplace.
I got a little success by logging out and logging in again to cursor but it didn’t last long and connection error came again.
I have turned http2 off in settings still got error.
I’m not using a VPN.

Any ideas? This seems like an on going issue for many months? this can’t be right.

5 Likes
2

Does upgrading from free account make a difference?
How many people are suffering from this issue, if you are can you reply here??

1 Like
3

Same when using long context and enabling web symbol, it annoys me :sweat_smile:

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5

same issue. already upgrated to Pro.

6

Mine was terrible couldn’t anything done yesterday for first 2 hours yesterday. Solid blocked.

Then after that it started working I didn’t change anything and since then and all today i have had no connection messages been working fully and i’ve used it alot.

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Strangely, the Windows version works fine, but only the macOS version (MacBook Air M2) has this issue

3 Likes
8

I’m on linux.

Previous dicussions on this forum have given different senarios and setups where connection failures have happened.

Its not an easy bug to fix, very intermittent.

9

On a business account and suffering from this.

1 Like
10

Same here. Also have this problem since a couple of days:

Connection failed. If the problem persists, please check your internet connection or VPN
(Request ID: 537206ab-2c2b-4a2d-9f04-5dfa44b7144e)

11

When chatting through the email to the agents, the prompt is quick but the moment you need human integration, I dont get a reply for atleast a week.

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Upgraded to Pro, still getting the same error,
Connection failed. If the problem persists, please check your internet connection or VPN

(Request ID: 973711ac-56df-4afb-a39a-b270b476b836)

Unable to use Pro, money wasted,
Can you guys please help me out in this

3 Likes
13

Same error to mi with pro and then with free, no matters what. now another error of conection and with no problems of conection

1 Like
14

I’ve been having the same issue (pro user with double license)

15

I am very no happy,please help me,thanks
Connection failed. If the problem persists, please check your internet connection or VPN

(Request ID: e552079f-2191-482e-b8b4-dd72855b2bcb)

2 Likes
16

Connection failed. If the problem persists, please check your internet connection or VPN

(Request ID: 840b12fc-8e67-4c15-b297-aae1795e1548)

17

Same problem here, I tried Cursor for only 3 days, and then the problem started and never stopped. March 27, 2025 and the problem continues. I’ve tried everything and nothing works. It seems that the only way is to go back to VSCode, all this time and the devs still haven’t solved it. I wasted more time trying to solve it than actually working. Frustrating.
“Connection failed. If the problem persists, please check your internet connection or VPN
(Request ID: 41314360-6d80-4576-8c6c-cd86e3a24c5b)”

1 Like
18

It’s happening again. Is Cursor down?

1 Like
19

Same

20

Hi, this is happening again, cant OE this way :laughing: