Connection Failed If the problem persists, please check your internet connection or VPN, or email us at hi@cursor.sh

Discussion
1

If the problem persists, please check your internet connection or VPN, or email us at hi@cursor.sh

constantly getting this error message after 1 full day of using cursor without the error. Second day i constantly get the error.

I have changed to mobile Hotspot via my phone and it still say same.
I have checked home internet connection its the same error.
I’m not in a workplace.
I got a little success by logging out and logging in again to cursor but it didn’t last long and connection error came again.
I have turned http2 off in settings still got error.
I’m not using a VPN.

Any ideas? This seems like an on going issue for many months? this can’t be right.

2 Likes
2

Does upgrading from free account make a difference?
How many people are suffering from this issue, if you are can you reply here??

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3

Same when using long context and enabling web symbol, it annoys me :sweat_smile:

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5

same issue. already upgrated to Pro.

6

Mine was terrible couldn’t anything done yesterday for first 2 hours yesterday. Solid blocked.

Then after that it started working I didn’t change anything and since then and all today i have had no connection messages been working fully and i’ve used it alot.

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Strangely, the Windows version works fine, but only the macOS version (MacBook Air M2) has this issue

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8

I’m on linux.

Previous dicussions on this forum have given different senarios and setups where connection failures have happened.

Its not an easy bug to fix, very intermittent.

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On a business account and suffering from this.

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10

Same here. Also have this problem since a couple of days:

Connection failed. If the problem persists, please check your internet connection or VPN
(Request ID: 537206ab-2c2b-4a2d-9f04-5dfa44b7144e)

11

When chatting through the email to the agents, the prompt is quick but the moment you need human integration, I dont get a reply for atleast a week.

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Upgraded to Pro, still getting the same error,
Connection failed. If the problem persists, please check your internet connection or VPN

(Request ID: 973711ac-56df-4afb-a39a-b270b476b836)

Unable to use Pro, money wasted,
Can you guys please help me out in this

1 Like
13

Same error to mi with pro and then with free, no matters what. now another error of conection and with no problems of conection

1 Like
14

I’ve been having the same issue (pro user with double license)