Connection Issue Inquiry

Discussions
1

Dear Cursor Team,

I hope this message finds you well. I have been using Cursor for coding, but recently, I often encounter the error message “Connection failed. If the problem persists, please check your internet connection or VPN.”

I have thoroughly checked my internet connection and VPN (when applicable), and they are functioning properly. I am wondering whether this is a short - term glitch in the system or if there have been long - term policy changes regarding connections, such as potential restrictions.

This information is crucial for me as it will help me decide whether to continue using Cursor for my coding needs.

Thank you in advance for your attention to this matter and for providing clarification.

Best regards

Is my understanding correct that the provided computing power or service access capability cannot meet the actual usage demand?

2

Hey, which version of Cursor are you using? Also, let me know which model you’re using. Does creating a new chat solve the problem?

3

Software version information is as follows:
Version: 1.2.4 (user setup)
VSCode Version: 1.99.3
Commit: a8e95743c5268be73767c46944a71f4465d05c90
Date: 2025-07-10T17:09:01.383Z
Electron: 34.5.1
Chromium: 132.0.6834.210
Node.js: 20.19.0
V8: 13.2.152.41-electron.0
OS: Windows_NT x64 10.0.26100

Network information is as follows:

image
image646×439 4.83 KB

I have tried actions including creating a new conversation.I would greatly appreciate it if this helps with the handling.

4

Is my understanding correct that the provided computing power or service access capability cannot meet the actual usage demand?

5

Which models are you using?

6

Thank you for your help.
I use an auto model.

The following is the information of one of my failed requests.This is my operation via SSH remotely.In addition, I’ve found that connection issues don’t occur in my other projects, at least not so far.Let me add some more information. This is a Jetson Nano device.
Request ID: 6fb3f2a4-6d16-4fc5-8c39-22a204c1014a
ConnectError: [internal] Internal error
at x9a.$endAiConnectTransportReportError (vscode-file://vscode-app/c:/Users/error/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:4757:223764)
at hir.S (vscode-file://vscode-app/c:/Users/error/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:492:17741)
at hir.Q (vscode-file://vscode-app/c:/Users/error/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:492:17519)
at hir.M (vscode-file://vscode-app/c:/Users/error/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:492:16607)
at hir.L (vscode-file://vscode-app/c:/Users/error/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:492:15708)
at Bwt.value (vscode-file://vscode-app/c:/Users/error/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:492:14500)
at ve.B (vscode-file://vscode-app/c:/Users/error/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:48:2398)
at ve.fire (vscode-file://vscode-app/c:/Users/error/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:48:2617)
at Git.fire (vscode-file://vscode-app/c:/Users/error/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:4744:10379)
at u.onmessage (vscode-file://vscode-app/c:/Users/error/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:6968:12271)

8

What happens if you switch to a specific model, like Claude?

9

Due to regional restrictions, I can’t use other models.

10

I just encountered the same error as well. I updated to the latest version as of today (7 Aug) and using the auto model. I have been building the project by this setting for a while. I am not considering other model for the moment while in my project.

Connection failed. If the problem persists, please check your internet connection or VPN

Premature close [unknown]

(Request ID: 10fe2433-7a60-4406-87c5-22d37865ddb9)