Cursor App not opening on Windows 11

Bug Reports
1

Where does the bug appear (feature/product)?

Somewhere else…

Describe the Bug

My cursor application is not opening on my pc for some reason. It seems to be crashing everytime I try to start it.

The log files are showing this error message.

2025-11-26 21:13:50.490 [warning] [CursorProclistService] Native module unavailable; disabling proclist metrics: Cannot find module ‘./build/Release/cursor_proclist.node’
Require stack:

  • C:\Program Files\cursor\resources\app\node_modules\cursor-proclist\index.js
  • C:\Program Files\cursor\resources\app\out\main.js

I’ve tried uninstalling and reinstalling but doesn’t help.

Any advice on this would be appreciated.

Thanks

Steps to Reproduce

Click cursor icon from desktop screen

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Cursor AI Version 2.1

Does this stop you from using Cursor

Yes - Cursor is unusable

1 Like
2

Hey, thanks for the report. The cursor_proclist.node warning is actually just for internal metrics and shouldn’t cause Cursor to crash - there’s likely another issue.

Please try these troubleshooting steps:

  1. Launch with GPU disabled:
    Open Command Prompt and run:
    cursor --disable-gpu

  2. Disable hardware acceleration:

  • Create a file at: %AppData%\Cursor\User\argv.json
  • Add this content:
    {
    "disable-hardware-acceleration": true
}
  • Try launching Cursor normally

  1. Try without extensions:
    cursor --new-window --disable-extensions

  2. Share full logs:

  • Go to %AppData%\Cursor\logs\
  • Find the most recent log files (look for today’s date)
  • Share them here
  1. Clean user data (if above steps don’t work):
  • Completely uninstall Cursor
  • Delete %AppData%\Cursor folder
  • Reinstall fresh

Also helpful to know: What GPU do you have, and are you running any antivirus/security software?

1 Like
3

Thanks for the tips, cleaning my user data and reinstalling seems to have done the trick!

4

Win10, same issue, same logs. GPU 5090. Steps above didn’t help.

Had to remove %AppData%\Cursor folder. That’s kinda sad.

5

Here’s what I need - “cursor.exe --disable-gpu --in-process-gpu --no-sandbox”