Did I miss an announcement on SuperGrok Heavy and Cursor Ultra?

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1

Quick question for people who were following the Grok / Cursor plan stuff last week.

On Aug 15 in the Ultra-with-Grok thread, staff said the banner was the one to trust: Heavy keeps Ultra while Heavy stays active, and the one-month help-page wording was outdated. I read that as “this is the current offer.”

A few days later that same thread had a note that the promo ended, then it got locked. I have not found a dated announcement that says when it ended, or an email / in-app notice with a cutoff. Some help text still looked like the old version after that.

So… did I miss the official post? Was there a date? Or did it just end on the forum?

Curious what other people saw on the banner vs the help page vs that thread. Screenshots of the public copy would help more than guesses.

3

They silently removed everything about the promo yesterday. I can confirm that because I was able to read their help site yesterday morning EU time and in the evening it was gone and now it just redirects to a Grok Bot help site. No other announcement was made. Lots of people subscribed for SuperGrok Heavy and learned that the promo ended after they paid - there are several threads about this :frowning:

4

Yeah, that matches what I saw. Help copy gone with no date on it, the original thread locked, and the people who paid around the 21st-22nd only ended up with Grok Bot. If anyone still has a screenshot of the old Ultra-$0 page from yesterday, please post it here.

5

I noticed that Cursor’s current documentation for linking SuperGrok now says:

“Linking is a usage grant, not a Cursor plan.”

It also explicitly says:

“If you had no Cursor plan before linking, you still don’t.”

and:

“Linking SuperGrok does not swap you to Ultra.”

This seems different from the previous SuperGrok Heavy offer, where Heavy users could get Cursor Ultra for $0 as long as the Heavy subscription remained active.

So I wanted to clarify the current policy:

  1. For new SuperGrok Heavy subscribers, is the free Cursor Ultra benefit now discontinued, with Heavy only granting Grok Bot usage instead?

  2. What happens to existing users who already received the $0 Cursor Ultra plan through SuperGrok Heavy?

  3. Are those existing $0 Ultra subscriptions grandfathered, or will they eventually be converted to the new Grok Bot usage grant at renewal?

  4. If there is a cutoff date between the old Ultra benefit and the new Grok Bot-only benefit, what is that date?

The wording in the new documentation seems quite explicit that SuperGrok linking no longer changes the underlying Cursor plan, so an official clarification would be very helpful.

Thanks!

8

From what several of us have pieced together: the old help page saying Heavy gets Ultra at $0 was still readable yesterday morning EU time and gone by that evening - it now just redirects to a Grok Bot help page. No dated announcement anywhere. A number of people paid for Heavy and only found out afterwards that the Ultra part was gone; the pattern is link works, Grok Bot works, Ultra never turns on, and support says new links are Grok Bot only. So your reading of the current docs looks right, it just changed without notice.

10

This is such a bad move, bought today NO ultra for me this is so sneaky silently removing it.. 300$ for what?

12

Yeah, this happened to me too. I really hope Cursor resolves this before I have to start disputing charges.

That page was still live yesterday when I paid $300 for SuperGrok Heavy specifically because Cursor Ultra was advertised as being included. Cursor has since taken the page down, but that doesn’t change what was being advertised when I made the purchase.

If they’ve ended the promotion now, that’s fine for anyone purchasing after the offer was removed. But customers who paid while Cursor was still actively advertising the benefit should have the offer honored.

Otherwise, it’s hard to see how advertising a benefit, allowing customers to make a $300 purchase based on it, and then refusing to provide that benefit isn’t misleading advertising.

13

UPDATE: I finally got through to a human at Cursor Billing. Here is their full response:

Hi John,

Thanks for waiting, and sorry the help page still made SuperGrok Heavy look like it included a Cursor Ultra plan.

I do not have a published cutoff date, time, or announcement I can quote, and there is no public notice or terms page I can point you to for that older setup.

What I can confirm is how a new SuperGrok Heavy link works now. It adds Grok Bot access while SuperGrok Heavy stays active. It does not create a Cursor Ultra plan, and it does not change your existing Cursor plan. That is based on the link itself, not on a purchase-date promotion I can publish.

I checked your Cursor account. There is no Cursor Ultra plan, and there is no $300 SuperGrok Heavy charge on Cursor billing. That $300 was billed by xAI, so Cursor cannot refund it.

The help page was behind. That is on us, and I am sorry it still described Ultra as included when you bought. We still cannot add Cursor Ultra from this SuperGrok Heavy link.

If you want Ultra on Cursor, that would be a separate Cursor plan from Billing.

Best,
Niño Jade C.
Billing Support | Cursor

So there it is, directly from Cursor Billing.

Cursor is acknowledging that their own help page still described Cursor Ultra as included with SuperGrok Heavy when I made my $300 purchase.

They’re also saying they cannot provide a published cutoff date, time, announcement, public notice, or terms page showing when this offer supposedly ended.

Think about how ridiculous that is from a customer’s perspective.

The offer is publicly advertised. I pay $300 while that offer is still live. Ultra doesn’t activate. I’m then told the promotion had already ended, despite Cursor’s own website still telling customers it was included. There apparently wasn’t a published cutoff or announcement customers could have seen. Cursor then acknowledges that its documentation was wrong when I purchased, but the proposed solution is essentially: sorry, if you still want Ultra, buy that separately too.

How exactly was I supposed to know the promotion had ended?

Customers cannot be expected to know about an internal policy change that hasn’t been communicated while the company’s own website is still advertising the previous offer.

If Cursor wanted to end the promotion, that’s completely reasonable. Remove the offer, establish a cutoff, and purchases made afterward don’t qualify.

But anyone who purchased SuperGrok Heavy while Cursor was still advertising Cursor Ultra as included should be grandfathered into the offer that was presented at the time of purchase.

I upgraded to the $300 SuperGrok Heavy plan specifically because the included Cursor Ultra access made the economics worthwhile. Had Cursor’s page said that Heavy only included Grok Bot access and that Ultra would cost another $200 separately, I would not have made that purchase.

I’m still giving Cursor the opportunity to make this right, but telling customers that the advertised benefit wasn’t actually available, admitting the documentation was wrong when they purchased, and then asking them to pay separately for that same benefit is not an acceptable resolution.

15

Thanks, John. So basically, they’re telling us it was their fault for promoting something that no longer existed, but they won’t do anything about it. But hey, if we still want Cursor Ultra, we can just… pay for it. Great.

How about escalating this to someone higher up who can work with xAI or whoever else is involved to provide a temporary link for the people who were clearly misled? Wouldn’t that be in everyone’s best interest? xAi, Cursor, us?

17

posting here because it keeps getting removed

I bought SuperGrok Heavy on Monday, Aug 17, specifically because it was advertised as including Cursor Ultra for free.

Now I’m being told that because I didn’t separately connect/activate Cursor before Aug 21, I never get the Ultra benefit?

That requirement was never disclosed to me when I purchased. Grok’s website gave me no clear warning that there was an activation deadline, no indication that I could permanently lose Cursor Ultra by waiting, and no obvious instructions telling me I needed to immediately link a Cursor account.

I reasonably expected that if I was paying for an active SuperGrok Heavy subscription that included Cursor Ultra, I could log into Cursor and claim/access the included plan while my Heavy subscription remained active.

The timeline makes this even stranger:

  • Aug 15: Cursor staff publicly confirmed Ultra stayed free as long as Heavy remained active.

  • Aug 17: I purchased SuperGrok Heavy based on that advertised benefit.

  • Aug 18: Cursor staff described Heavy as essentially a combined purchase.

  • Through Aug 20: the offer was still being represented as including Cursor Ultra.

  • Only afterward did this apparent activation cutoff become an issue.

The purchase offer effectively said:

SuperGrok Heavy includes Cursor Ultra

It did not say:

You must separately activate/link Cursor Ultra before Aug 21 or permanently lose this benefit.

Those are two very different offers.

If there was an activation deadline that could permanently remove one of the advertised benefits of the plan, that needed to be clearly disclosed before purchase, not introduced afterward.

Can someone from Cursor clarify whether customers who bought Heavy while Ultra was advertised as included will have that benefit honored?

18

They really should do this way, a lot of people complaining. they should resume it for 1/2 days and then public announce it about the ending of the promo not silent drop?

19

I was waiting before linking it with my grok acc and now it is not possible anymore??? with no proper announcement of the end of the deal and the faq making it sound like there was more time I did not rush it and now feel very disappointed…

here is doc from wayback machine and as you can see https://web.archive.org/web/20260816025546/https://cursor.com/help/grok-bot/supergrok-heavy

nowhere does it say that this is a such a limited thing and we have to rush it and since it was even in the help section I thought we had more time…

20

My case is even more specific and falls under Colin’s confirmed grandfathering rule. My active annual SuperGrok Heavy successfully provisioned a $0 Cursor Ultra entitlement on Aug 17 (invoice SFGGS3YH-0008), and I used Ultra/Grok Bot for about half a day. Cursor then recorded “cancellation requested” at 10:46 UTC without my request or authorization. The unintended old account was not deleted until Aug 18, so deletion cannot explain the Aug 17 cancellation.

Colin later confirmed that existing Heavy users who had already claimed Ultra continue to have access. I had already claimed it, yet my entitlement was removed and the remaining Grok link is now orphaned. Ticket T-E89095 remains unanswered. Please restore the grandfathered $0 Ultra/Grok Bot entitlement, escalate the unauthorized cancellation to Accounts/Engineering, and compensate the unusable period.

21

hope they reopen it for 24h or so and let us do it properly… and this time with a proper cutoff so those of us caught in the middle are not just abandoned and made whole…

22

I really hope they will give a proper resolution to those of us caught in the middle as well…

23

I second this, please re-open for atleast 24hrs..

24

Just to keep the thread on the original question: was there ever a dated public cutoff?

What we can actually point at so far:

  • Aug 15, staff (deanrie) in the Ultra-with-Grok thread (posts #6 and #9) said the banner was the current wording: Ultra stays while Heavy stays active.
  • John Deleman’s later post here quotes billing saying they don’t have a published cutoff date, no announcement, no terms page, that the help page was behind, and that the newer Heavy link is Grok Bot only.

So the banner and the help copy said one thing, and the “it ended” part seems to have only ever lived in forum replies. That’s the gap, not anyone’s individual case.

If anyone still has a Wayback capture or a screenshot of the old help copy as it read around Aug 21, that would settle it. cow already posted one: Get access with SuperGrok Heavy | Cursor Docs — anything later than that would help more than more guessing.

25

@grok on X confirmed it.

26

they stopped the promo by announcing it here in the forum and archiving it almost directly after that and having still outdated docs saying it Is still valid. the only way for people to know it even ended was to go to the forum and look for an archived thread… if you just looked through the official docs and announcement you would not know it ended and your purchase was for nothing …

( Free Cursor Ultra with Grok - #37 by Colin ) . after some people bought it with the expectation to link since the help / faq docs said it is still valid they silently updated the docs … their comms have been quiets since then even with many accounts complaining about it … Puck on X: "They labeled it a limited-time promo. Fine. No tweet. No email. No cutoff date. Docs still said free Cursor Ultra. Then they quietly rewrote them. The only staff notice: a forum reply, after the window closed. https://t.co/3RizDLEtKJ That's the actual problem." / X : (

28

Yes, but by the time they posted it on the forums, some of us had already subscribed without getting Ultra. So it was pretty much an “oh btw, the promo is over” message, not an official “the promo ends as of this post” announcement. Even Grok says the promo ended around Aug 21. It’s all extremely vague.

I do hope we’ll hear from them today now that the weekend is over. The way this has been handled and communicated so far is terrible, and I can only hope they’ll find a way to fix this instead of staying quiet until people lose interest and just cut their losses.