Empty dashboard graph 2.0

Support Bug Reports
1

Where does the bug appear (feature/product)?

Somewhere else…

Describe the Bug

I can’t see my dashboard data on the Overview tab. It is not the first time it happens, it was fixed before but came back. It is reproduced on every device, even devices that have never logged in.

It shows a “Get Started with Cursor” message, even though I have been using Cursor for more than a year and never stopped using it.

Steps to Reproduce

On my account, just going to https://cursor.com/dashboard shows the error.

Expected Behavior

I would love to see the overview graph.

Screenshots / Screen Recordings

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Operating System

Windows 10/11

Version Information

Version: 2.4.21 (system setup)
VSCode Version: 1.105.1
Commit: dc8361355d709f306d5159635a677a571b277bc0
Date: 2026-01-22T16:57:59.675Z
Build Type: Stable
Release Track: Nightly
Electron: 39.2.7
Chromium: 142.0.7444.235
Node.js: 22.21.1
V8: 14.2.231.21-electron.0
OS: Windows_NT x64 10.0.26100

For AI issues: which model did you use?

Mostly Auto, I have the unlimited version, could be the reason.

Additional Information

Another user have a theory that using a third party dashboard (https://cursortokens.vercel.app) can be the reason because it uses the same cookies. But for him Cursor dashboard works on any other device that haven’t used the dashboard, mine doesn’t work no matter what device I use, even after re-login.

Previous problem with the dashboard:

Does this stop you from using Cursor

No - Cursor works, but with this issue

3

Hey, thanks for the report. I can see this is a duplicate of an issue from October.

I need a bit more info to help diagnose it:

  1. Can you try opening the dashboard in incognito mode or in another browser? Does it work there?
  2. In the browser console (F12), do you see any errors while the dashboard is loading?

I’ll pass this to the team.

4

  1. Can you try opening the dashboard in incognito mode or in another browser? Does it work there?

    R: No, it doesn’t work on incognito mode.

  2. In the browser console (F12), do you see any errors while the dashboard is loading?
    Yes, some errors appear.

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    What I find weird is that everything is being retrieved as 0 from the API.

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5

Thanks for the screenshots. This is clearly a backend issue with your account.

The Statsig errors (“Failed to parse data”, “StatsigUser not found”) plus the 500 on /dashboard point to an account data problem on our side. It’s especially weird that it happens even in Incognito and on all devices, so it’s not related to cookies or cache.

I’ll let you know when there’s an update.

9

Hey @MBarella!

I do think this is related to you still being on Unlimited Auto. I’m looking into it.

12

Hey @MBarella!

I think I’ve been able to track this down, and it actually has nothing to do with Unlimited Auto!

It looks like you’re a member of a “ghost team” that was created but never subscribed to a team plan, and you’re now on a paid individual plan. This causes the queries driving these analytics to fail to find the data for your individual plan.

I’ve reported this to the team.

15

Hey @MBarella — good news, this one’s fixed on our end!

The root cause turned out to be exactly what Colin tracked down: your account was tied to a “ghost team” (a team that was created but never subscribed), which caused the dashboard’s queries to look for your activity under the wrong account and come back with all zeros — hence the empty graph and the “Get Started” message. We’ve corrected how those queries resolve your data, and the fix is now live.

Could you give https://cursor.com/dashboard a fresh reload (no client update needed — this was a server-side change) and confirm your real activity is showing up? If it’s still empty for you, reply here, and we’ll dig back in.