Enterprise Plan - Models Incorrectly Showing as MAX Plan Required

[abhishek_jain]

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Plan: Enterprise

Issue: As of today, most AI models in Cursor are displaying as requiring a MAX plan for our team, despite us being on the Enterprise plan. This was working correctly until yesterday and no changes were made on our end.

Impact: All/most team members are unable to access models that are included in our Enterprise plan. This is blocking normal usage across the team.

Steps to Reproduce

Steps to reproduce:

Open Cursor on any affected team member’s account
Open the model selector in the chat or agent panel
Most models show as requiring MAX plan
Expected behavior: All models included in the Enterprise plan should be accessible without any MAX plan restriction.

What we have already tried:

Signing out and back in to force a license refresh
Request: Please investigate whether there is a backend, billing, or license sync issue affecting our Enterprise account and restore access as soon as possible.

Expected Behavior

Models shouldn’t show MAX mode given our enterprise plan

Screenshots / Screen Recordings

Operating System

MacOS

Version Information

Version: 2.6.19
VSCode Version: 1.105.1
Commit: 224838f96445be37e3db643a163a817c15b36060
Date: 2026-03-12T04:07:27.435Z
Build Type: Stable
Release Track: Default
Electron: 39.4.0
Chromium: 142.0.7444.265
Node.js: 22.22.0
V8: 14.2.231.22-electron.0
OS: Darwin arm64 25.3.0

For AI issues: which model did you use?

OPUS 4.6

Does this stop you from using Cursor

Yes - Cursor is unusable

[system]

Hi there!

Thanks for reaching out. This looks like a billing-related query, and the forum isn’t the right channel for these. The forum team does not have access to account details or the ability to do things like process refunds or manage subscriptions. As such, we’ve unlisted this thread.

Please email [email protected] for assistance. Our billing specialists are the experts in this domain and are best equipped to handle your request. Given that this is affecting your entire Enterprise team, be sure to include your organization/account details so they can investigate the backend entitlement sync promptly.

If you’ve already emailed, hang tight. The team will get back to you as soon as they can!

[abhishek_jain]

I am aware this forum isn’t for billing issues, I don’t think this is a billing issue at all is my point and look at me, arguing with a bot