Facing an issue 'An unexpected error occurred on our servers. Please try again, or contact support if the issue persists.'

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

An unexpected error occurred on our servers. Please try again, or contact support if the issue persists.

Steps to Reproduce

i was trying to using agent i got this error
An unexpected error occurred on our servers. Please try again, or contact support if the issue persists.

Operating System

Windows 10/11

Version Information

CURSOR IDE 3.9.16

For AI issues: which model did you use?

ALL Models

For AI issues: add Request ID with privacy disabled

Request ID: b91bfd9c-af80-4791-b8e7-a6bd2a72410c

Does this stop you from using Cursor

No - Cursor works, but with this issue

4

Have you solved this problem?

5

I am also experiencing this issue. When I use the Network test feature I get immediate failures for SSL, API, Ping, Chat & Agent.

When I reinstalling Cursor on the machine, the test feature worked once and then immediately went back to failing. I’ve replicated this twice on the affected machine.

My home PC works fine on HTTP/2 with a direct connection..

Work PC is failing on HTTP/1.0 & behind a proxy.

8

Hi @Harsha Thanks for the post, can you please disable privacy mode and re-create the scenario? This will allow us to take a closer look at the issue!

To disable Privacy Mode:

  1. Open Cursor Settings with Cmd+Shift+J on macOS or Ctrl+Shift+J on Windows/Linux.
  2. Go to General.
  3. Turn Privacy Mode off / switch to Share Data.

To get the Request ID:

  1. Open the relevant conversation in the Chat sidebar.
  2. Click the ... menu.
  3. Select Copy Request ID.
9

We appreciate you sending the request ID with your forum post as you did originally but you have privacy mode on currently so we cannot see the details of the request. After you’ve disabled, please create a new request and send the ID to us please!