Grok Bot 0.30.0 Windows — Can’t reach computer after failed Reset (partial state); bots visible, VM won’t connect

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1

Grok Bot desktop 0.30.0 Stable on Windows 11.

This morning the agent computer froze. I ran Reset Grok Bot’s Computer. It stuck on “Wiping your data,” then failed with:

“Reset failed. The reset couldn’t finish. Grok Bot’s computer may be in a partial state.”

After that the app showed the first-run “Create your first Bot” screen with no chats. I fully quit, signed out/in, and used Recover (not another Reset). The sidebar bots came back (LIFE BOT, God View, Chase, Morgan, Rex, etc.) but I still get:

“Couldn’t Reach Grok Bot’s Computer — Your Bots, files, and logins are safe.”

Retry does nothing. I have not run Reset again.

Network checks:

  • Set adapter DNS to 1.1.1.1 / 8.8.8.8, IPv6 DNS off
  • nslookup test.us8.cursorvm.com 1.1.1.1 succeeds (16.58.116.176, 3.139.242.47, 18.224.163.213)

Please check whether my agent computer is healthy on your side and clear the stuck reset/recover job. I can confirm on phone/hotspot if needed.

Cursor login email: [your email here]

2

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
A clear and concise description of what the bug is.

Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

  1. …
  2. …
  3. …

Expected Behavior
What is meant to happen here that isn’t working correctly?

Screenshots / Screen Recordings
If applicable, attach images or videos (.jpg, .png, .gif, .mp4, .mov)

Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)

For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…

Additional Information
Add any other context about the problem here.

Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

5

curl -I https://test.us8.cursorvm.com returns HTTP/1.1 404 from awselb/2.0
DNS and HTTPS to *.cursorvm.com both work. The firewall/Zscaler message looks like a false generic error after the partial reset.

9

Filling in the template here.

Where does the bug appear (feature/product)?
Something else — Grok Bot desktop (Agent Computer)

Describe the Bug
Grok Bot 0.30.0 Stable on Windows 11 cannot reach the Agent Computer after a failed Reset.

Reset hung on “Wiping your data,” then: Reset failed. The reset couldn’t finish. Grok Bot’s computer may be in a partial state.

The app then showed first-run “Create your first Bot / No chats yet.” After full quit, sign-out/in, and Recover, sidebar bots came back, but the computer still will not connect. The app also shows the generic firewall / VPN / Zscaler blocking message for the Agent Computer domain.

Steps to Reproduce

  1. Agent Computer froze.
  2. Settings → Updates → Reset Grok Bot’s Computer.
  3. Reset stuck on wiping data, then partial-state failure.
  4. App showed empty first-run UI.
  5. Fully quit, sign out/in, Recover (did not Reset again).
  6. Bots reappear in the sidebar. Retry still cannot reach the computer.

Expected Behavior
Recover should reconnect to the existing Agent Computer. First-run UI should not appear when bots already exist. The firewall warning should not show when HTTPS to the Agent Computer domain already works.

Screenshots / Screen Recordings
I can attach: reset-failed dialog, empty first-run screen, couldn’t-reach dialog, firewall warning screen, curl output.

Operating System
Windows 10/11 (Windows 11, 10.0.26200)

Version Information
Grok Bot desktop 0.30.0 Stable
Not Cursor IDE.

For AI issues: which model did you use?
N/A

Additional Information
DNS set to 1.1.1.1 and 8.8.8.8, IPv6 DNS off.
Lookup of the published Agent Computer test host via 1.1.1.1 succeeds (16.58.116.176, 3.139.242.47, 18.224.163.213).
curl -I to that same host over HTTPS returns HTTP/1.1 404 from awselb/2.0.
Network to the Agent Computer domain works. Please check the Agent Computer on your side and clear the stuck reset job.
Cursor login email: PUT_YOUR_EMAIL_HERE

Does this stop you from using Cursor?
No - Cursor works, but with this issue

11

Hi @im_grok Sorry about this, I’m investigating this and checking on a few things internally and I expect to have an update to share shortly.

13

Thank you!