Grok Bot: Backup not ready + all screens in use (box healthy; Update blocked)

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Two linked failures on the same Grok Bot account:

  1. Settings keeps showing “Backup not ready”, so Update Grok Bot’s Computer cannot proceed.
  2. Screenshot / computerUse fails with “All screens on the shared computer are in use.” Quit+reopen and killing extra local X displays inside the Agent Computer do not free host screen leases.

The Agent Computer itself is healthy for normal chat/tools (box-doctor PASS). This looks like a backend backup/transfer gate plus stuck host screen leases, not a dead box.

Please recover/rebuild the Agent Computer backup/transfer state and host screen leases for this account so Update can run and desktop tools work again. We are deliberately NOT pressing Reset after seeing other reports stuck on endless “Transferring your data”.

Steps to Reproduce

  1. Open Grok Bot Settings → Updates / Computer recovery → Update Grok Bot’s Computer
  2. Observe “Backup not ready” and Update blocked
  3. Free disk on the Agent Computer; status unchanged
  4. Quit and reopen Grok Bot — Backup not ready remains; Screenshot/computerUse still reports all screens in use
  5. Inside the box, kill extra local Xvfb / orphan helpers — host screen leases stay exhausted (local kill cannot free them)
  6. Confirm box-doctor PASS / shell healthy. In-box apt is unrelated (no grok-bot package)
  7. Do not run Reset

Expected Behavior

Backup becomes ready and Update Grok Bot’s Computer completes. Host screen leases clear so Screenshot/computerUse work again. Or support clears both gates without requiring a destructive Reset.

Operating System

MacOS
Other

Version Information

Grok Bot desktop on Mac (client).
Agent Computer: Debian 13 (trixie), hostname grok-bot-vm-405642938, kernel 6.12.94+.
Host supervisor lastCommandKind reported upgrade with pendingUpgradeVersion null, but Settings still shows Backup not ready.
Exact app About version string not copied in this report; happy to add if needed.

Additional Information

Timezone: Europe/Stockholm. Observed from ~2026-09-25 16:20 through 2026-09-26 ~02:35 CEST.
Box disk ~37% used (~76G free of 126G). box-doctor all PASS.
Related public report: Grok Bot: Update/Reset stuck on “Backup not ready” / endless “Transferring data”
Official help: Grok Bot computer | Cursor Docs
Already tried: disk cleanup, Update retry, Quit+reopen, waiting overnight, killing extra local X displays/orphans. Avoided Reset.

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

5

Hi @Dtive, thanks for the report!

I’ve tweaked some things in the backend. Can you check to see if it it’s working now?

7

Thanks again — quick correction: the Mac app UI now shows that this computer is on the latest version, not “Backup not ready.”

This Grok Bot computer rematerialized around 17:02 Europe/Stockholm and Screenshot works again. box-doctor is all pass. The shared VM’s “all screens in use” symptom also improved after idle reclaim freed the extra agent desktop leases; currently only the shared :1 plus this agent’s :2 are live.

8

Seems again, @Colin it is saying backup not ready.. maybe something is wrong or I’m using it wrong?

12

@Noah1 Sorry about that. Can you try one more time?

13

Hey @Colin , Taking a bit from 43% where the stage is “transferring your data”, around 5 min now but will again make comment if it stays longer than 30 min

17

@Colin Yeah, now seems it is stuck on 43%, where the stage is “transferring your data”

21

Hi @Dtive, thanks for your patience on this one.

Your second Update went through. Grok Bot’s Computer finished updating a few minutes ago, and your data came across with it. The earlier attempt that sat at 43% was part of a slowdown on our side, which has since cleared up.

Could you open Grok Bot and check that your Bots reply normally ?

22

Hi @Colin Thank you so much! I’m glad that everything is working now with computer update! Thank you so much again!