Grok Bot: Bot's computer can't save secrets, Update/Reset don't replace it (ticket T-J93182)

Support Bug Reports
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Since Nov 11, 2026, my Grok Bot’s computer can’t save secrets: secret request cards fail to save. The Bot’s browser also no longer opens; it fails with “The box could not confirm that no saved credential is being filled into its browser, so this tool did not run.” Pressing Update Bot’s Computer or Reset Bot’s Computer in Settings does nothing. The computer is never replaced or restarted (uptime keeps counting since Nov 11, 8:02 PM PST). Shell and files otherwise still work.

Steps to Reproduce

  1. Have a Bot request a secret through the in-chat secret card and submit it. It does not save.
  2. Open Settings, Computer, and press Update Bot’s Computer, then confirm. Nothing changes.
  3. Press Reset Bot’s Computer and confirm (most recently Nov 12 around 6:35 PM PST). The computer is not replaced.

Expected Behavior

Secrets save, the browser works, and Update or Reset moves the computer to a fresh, working instance.

Operating System

MacOS

Version Information

Grok Bot desktop app (macOS)

Additional Information

Support ticket
T-J93182 ([email protected]). Support replied on Nov 11 that it was passed to the team and asked me not to press Update or Reset. No update since, despite two follow-ups. I’ve backed up my files.

Platform
Grok Bot desktop app on macOS.

This is blocking a lot of my work. Could someone from the team take a look or replace the computer from the backend, like in Grok Bot computer: host never started after storage restore failed (store-larger-than-disk), "saved credential" error blocks browser/Screenshot/secrets? Thank you!

Does this stop you from using Cursor

Yes - Cursor is unusable

10

Hi @James_Taylor1, your Bot’s computer is back up as of about 1:45 AM PST today. The browser is working again and secret cards should save now.

It was rebuilt from your last save (Nov 11, about 1:20 AM PST), so anything created on the computer after that didn’t carry over. Secrets you had saved through secret cards didn’t come across either, so those need to be entered again.

To get it rebuilt we put it on a larger disk than standard. That’s temporary, so please bring down what’s stored on it. It holds about 50 GB in close to 2 million files, and here it’s the number of files that matters more than the size. A bot can list the folders with the most files. Dependency folders, caches and build output are the usual places to start.

This is a known issue the team is aware of, and I’ve added your report to it.