Grok Bot computer stuck at 43% Transferring your data

[Rafael3 (Rafael)]

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Grok Bot computer update is stuck and I cannot use Grok Bot at all.

Screen: “Updating Grok Bot’s Computer”
Step: “Transferring your data” at 43%
Message: “Update still running”

I need Grok Bot restored. Please recover/reattach my existing Agent Computer on the backend.

Do NOT Reset.
Keep my bots, files, logins, and chats.

Already tried:

• Waiting on the update screen
• Continue in background / Keep waiting
• Did not press Reset

This is not a chat/model issue, so I have no Request ID.
Privacy Mode: [off / on / cannot disable]

Account email: [seu email]
Grok Bot version: [versão]
OS: [Mac/Windows + versão]
Stuck since: [hora / quanto tempo]

Steps to Reproduce

1. Open Grok Bot on desktop.
2. The Agent Computer became unavailable / crashed.
3. The app started “Updating Grok Bot’s Computer” by itself (backup, recreate, then transfer data).
4. It stays on “Transferring your data” at 43% and never finishes.
5. The dialog does not go away after waiting, restarting the app, or using “Continue in background”.
6. I did not press Reset.
7. Grok Bot is unusable until this screen clears.

Expected Behavior

Grok Bot computer update is stuck and I cannot use Grok Bot at all.

Screen: “Updating Grok Bot’s Computer”
Step: “Transferring your data” at 43%
Message: “Update still running”

I need Grok Bot restored. Please recover/reattach my existing Agent Computer on the backend.

Do NOT Reset.
Keep my bots, files, logins, and chats.

Already tried:

• Waiting on the update screen
• Continue in background / Keep waiting
• Did not press Reset

This is not a chat/model issue, so I have no Request ID.
Privacy Mode: [off / on / cannot disable]

Account email: [seu email]
Grok Bot version: [versão]
OS: [Mac/Windows + versão]
Stuck since: [hora / quanto tempo]

Screenshots / Screen Recordings

Operating System

MacOS

Version Information

Grok Bot Versio 4.7

For AI issues: which model did you use?

Not a model issue.
Grok Bot default / Auto.
Stuck on Agent Computer update: “Transferring your data” at 43%.

For AI issues: add Request ID with privacy disabled

The update of Grok Bot’s Computer should finish in a few minutes and then reconnect.

After that I should be able to use Grok Bot again, with my existing bots, files, logins, and chats still there.

The “Updating Grok Bot’s Computer” screen should not stay stuck on “Transferring your data” at 43%.

Additional Information

I need Grok Bot restored as soon as possible. I cannot use it at all while this screen is stuck.

This is a Grok Bot Agent Computer update hang:

• Title: Updating Grok Bot’s Computer
• Stuck on: Transferring your data
• Progress: 43%
• Message: Update still running / large image download or data transfer may take a few minutes

Please recover/reattach my existing Agent Computer on the backend.
Do NOT Reset.
Keep my bots, files, logins, and chats.

Already tried:

• Waiting on the update screen
• Continue in background / Keep waiting
• Did not press Reset

No Request ID: this is not a chat/model request.
Timezone: America/Sao_Paulo (Brazil)
Stuck since: 2026-09-26 around 20:48 local time

Account email: [email protected]
Grok Bot version: 4.7
OS: macOS / Windows Mac/OS

Does this stop you from using Cursor

Yes - Cursor is unusable

[Rafael3 (Rafael)]

Update screen is gone (no longer stuck at 43%).
Grok Bot still unusable.

Every bot fails, including a brand-new Bot.
Message sent: “ping”
Error: “O Bot não conseguiu responder / Algo deu errado ao gerar a resposta. Tente novamente.”
(“Bot failed to respond / Something went wrong generating the response.”)

Please recover/reattach my Agent Computer on the backend.
Do NOT Reset.
Keep bots, files, logins, and chats.

[mohitjain (Mohit)]

Hey @Rafael3, that “Transferring your data 43%” screen cleared on its own and nothing was reset. Your computer, bots, files, logins, and chats are all intact and running normally now, so no backend reattach is needed. If it ever comes back, just fully quit Grok Bot and reopen (on Mac, Quit from the menu bar) and don’t press Reset.

The “Bot failed to respond” errors are a separate, account-side thing (not the computer) and should be sorted now, so your bots should be replying again. If they’re still not, email us at [email protected] and we’ll check your account directly.

Reference for the computer controls (Update vs Recover vs Reset): Grok Bot computer | Cursor Docs