Grok bot does not even load new subscriber

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1

I’m hitting this same issue and can add a data point.

Account email: [your Cursor account email]
Platform: macOS on Apple Silicon (M4)
Grok Bot version: 0.24.0 (auto-updated from 0.18.0 the morning of Aug 21)
Timezone: [your timezone]

Symptom: First-time setup fails every attempt with the exact error
“Bot couldn’t finish setting up — Can’t reach your computer right now.
Check your connection and try again.” The agent computer has never
finished provisioning, and Settings → Beta shows no recovery options
(nothing to recover — the computer was never created).

Evidence it’s not local (checked Aug 20–21):

  • The assigned pod (-pod--1340.us10.cursorvm.com) returned 503 with a
    valid x-anyrun-network-token header on Aug 20, and the local
    sand-local-exec-daemon respawned in a loop (135+ starts that day).
  • No VPN interference: no Tailscale exit node, traffic egresses direct
    over Wi-Fi (en0), and the cursorvm edge answers probes in ~0.2s.
  • Grok Bot makes only outbound connections; no firewall involvement.
  • Clean reinstall/update to 0.24.0 changed nothing, consistent with
    staff’s note that this is server-side.

Latest failure: Aug 21, morning–midday (local time).

2

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
A clear and concise description of what the bug is.

Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

  1. …
  2. …
  3. …

Expected Behavior
What is meant to happen here that isn’t working correctly?

Screenshots / Screen Recordings
If applicable, attach images or videos (.jpg, .png, .gif, .mp4, .mov)

Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)

For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…

Additional Information
Add any other context about the problem here.

Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

7

Hi @Fang_Chen Thanks for the post! I’m investigating this and I hope to have an update for you soon.