Grok Bot 0.23.0 — first setup fails: createAgent / “Can’t reach your computer”

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

First-time Grok Bot setup never finishes. The app cannot create the shared agent computer.

Errors seen:

  1. gateway-unreachable: gateway createAgent failed
  2. After reinstall: main window black (About still showed 0.23.0)
  3. After cleanup: “Grok Bot couldn’t finish setting up / Can’t reach your computer right now. Check your connection and try again.”

Never get past setup. Settings / Reset Agent Computer are not available because no computer exists yet.

Steps to Reproduce

  1. Install Grok Bot 0.23.0 on macOS and sign in with a Cursor account.
  2. Let first-run setup create the agent computer.
  3. Setup hangs, then fails with “Can’t reach your computer” / createAgent failed.
  4. Retry, full quit, reinstall, kill leftover Grok Bot / local-exec-daemon processes, clear local cache. Same failure.

Not on VPN. Local network to Cursor is fine (see Additional Information).

Expected Behavior

Setup should create the shared agent computer and open the Grok Bot UI so I can create a bot.

Operating System

MacOS

Version Information

Grok Bot 0.23.0
(Grok Bot → About Grok Bot → Copy version info)

Additional Information

Thu Aug 20, 2026 ~1:00–2:15pm PDT
No VPN.

Network checks:

  • us8.cursorvm.com resolves to 3.147.228.17, 18.227.41.96, 3.20.254.171
  • TLS 1.3 to us8.cursorvm.com:443 succeeds; HEAD / returns 404 from awselb (expected)
  • api2.cursor.sh returns HTTP/2 200

This looks like createAgent failing to allocate or attach a computer for this account, not a local connection issue.

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hey, thanks for the detailed report. The network checks you included really helped.

You’re right, this isn’t a local connection issue. On that screen, “your computer” doesn’t mean your Mac. It means the cloud computer that Grok Bot spins up on our side, and that machine isn’t coming up for your account. The “check your connection” wording is misleading, your network is fine.

This is on our side, and we’re tracking it. Your account is one of the affected ones. There isn’t a user workaround right now. Retrying, reinstalling, and clearing cache won’t change anything, which is why you still saw the same errors after reinstalling 0.23.0. Reset Agent Computer also isn’t available because the computer has never been created even once.

Please keep the app updated and try again a bit later. I’ll reply here as soon as there’s an update.