Not able to create bots - Blank screen - v28 Windows

Support Bug Reports
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Grok Bot 0.23.0 — first setup fails: createAgent / “Can’t reach your computer” Issue not resolved for me

Steps to Reproduce

Install Grok Bot v28
Open to see blank screen

Operating System

Windows 10/11

Version Information

v28 in windows

Does this stop you from using Cursor

No - Cursor works, but with this issue

7

Hey @Ravi_V
Quickest check: fully quit Grok Bot, switch to a personal phone hotspot (off the office network and VPN), and reopen. If it loads there, your office network is the blocker.

Since *.cursorvm.com already resolves for you, changing DNS won’t fix it. Ask your IT team to allowlist and exclude from SSL inspection both *.cursorvm.com and *.*.cursorvm.com (both levels are needed). Steps, the full domain list, and a quick way to confirm SSL inspection are here: Network Configuration | Cursor Docs (see “SSL inspection and DLP”).

One note: skip “Recover / Reset computer,” since your computer is fine and it won’t help. Give the hotspot a try and let me know what you see!

9

hi Mohit,

Same blank screen even when i am connected to personal phone hotspot. (VPN not connected). I tried from my personal laptop for my personal cursor account and grok bot works there, but not in the company laptop which has “cursor Teams”